US Anesthesia Partners, Inc. is looking for an Application Support Analyst focused on Charge & Quality Capture. This role is responsible for the operational support, optimization, and ongoing maintenance of our Medaxion and MDClaim+ solutions, ensuring these critical platforms operate efficiently to support Revenue Cycle Management and Clinical stakeholders.
What You'll Do
- Maintain and optimize the organization’s Charge & Quality Capture tools in accordance with established Service Level Agreements (SLAs).
- Monitor system alerts and proactively support ongoing solution performance and stability.
- Identify, document, and escalate issues to appropriate internal teams and external vendors as needed.
- Provide timely support and guidance to stakeholders through the incident ticketing system.
- Execute assigned operational and project-based tasks to support system functionality and performance.
- Evaluate system performance and recommend enhancements to improve efficiency, reliability, and user experience.
- Support integrated testing for new installations, upgrades, and system configurations to ensure integrity prior to User Acceptance Testing (UAT).
- Collaborate with assigned vendors to resolve issues, coordinate updates, and support system enhancements.
- Maintain and adhere to IT policies, procedures, and standard operating procedures (SOPs).
- Track and manage performance metrics, including system uptime, incident management KPIs, and other prescribed measures.
- Safeguard operations and ensure HIPAA compliance by maintaining strict confidentiality and adhering to regulatory and organizational guidelines.
- Deliver application training, as needed, to Clinical and Revenue Cycle Management (RCM) team members.
What We're Looking For
- Bachelor’s degree in Information Technology, Business Administration, Finance, Human Resources, or a related field (or equivalent experience).
- 3-5 years of experience in IT support, ITSM administration, or application/platform support.
- Hands-on experience with Medaxion, MDcloud or other EHR/Charge & Quality Capture platforms required.
- Experience with system installation, configuration, analysis and testing.
- Strong problem-solving and analytical skills, with the ability to identify root causes and deliver long-term solutions.
- Excellent verbal and written communication skills to engage with both technical teams and business stakeholders.
- High attention to detail with proven ability to manage multiple priorities in a fast-paced environment.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
- Customer service–oriented mindset with a collaborative, team-focused approach to problem-solving.
Nice to Have
- Experience with workflow design, automation, and platform integrations strongly preferred.
- Familiarity with reporting/analytics tools is a plus.
- Familiarity with AI-enabled support tools, workflow automation, or ITIL practices preferred.
Technical Stack
- Medaxion
- MDClaim+
- MDcloud
- EHR/Charge & Quality Capture platforms
- Microsoft Office Suite
Team & Environment
You will collaborate with the Director of Clinical Business Solutions, Business Analysts, and fellow Application Support Analysts.
Benefits & Compensation
- Salary: $66,900 - $113,700 annually
US Anesthesia Partners, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history or genetic information, political affiliation, military service, or other non-merit based factors.
