Vi (Vodafone Idea Limited) is looking for an AMI Program Manager to join our team. In this role, you will lead the onboarding, activation, and in-life service operations for our AMI (Advanced Metering Infrastructure) customers. You will be responsible for ensuring SLA compliance, maintaining the financial health of accounts, and driving overall customer success.
What You'll Do
- Lead onboarding, welcome journeys, and activation readiness for AMI customers ensuring smooth go-live transitions.
- Manage in-life service operations including incident management, change management, escalation handling, and service recovery.
- Own SLA compliance across meter reads, uptime, and service performance parameters.
- Monitor usage trends, billing accuracy, collections cycles, and other financial health metrics.
- Drive resolution of meter read failures and systemic issues through cross-functional coordination and root cause elimination.
- Govern reporting cadence including operational dashboards, SLA reports, financial trackers, and executive summaries.
- Ensure zero revenue leakage and minimal SLA penalties through proactive monitoring and preventive actions.
- Collaborate with network, field, IoT platform, and OEM teams to resolve technical and operational dependencies.
- Act as local RF SPOC, own complaint TATs, and proactively communicate status to L1/L2/L3 teams.
- Participate in monthly internal and customer reviews and drive corrective and preventive actions.
What We're Looking For
- Bachelor’s degree in Engineering, Telecommunications, IT, Electrical, or a related technical discipline.
- 3–6 years of experience in telecom, IoT, AMI, managed services, or enterprise program/service delivery roles.
- Demonstrated experience managing customers with SLA-driven contracts and operational KPIs.
- Strong working knowledge of incident management frameworks, reporting tools, and service governance practices.
- Proficiency in Excel, dashboards, and reporting tools for operational and financial tracking.
- Willingness to travel and manage geographically distributed deployments.
VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.
