Cambridge, MA Remote (Global) Full-time

American Logistics Authority is hiring an American Logistics Authority

About the Role

Transportation Support Coordinator (Remote) — $865–$1,195 per week

Position Summary

The Transportation Support Coordinator works from home assisting drivers, dispatchers, brokers, and operations to keep freight moving without delays. You organize schedules, communicate updates, verify documents, and help prevent common dispatch issues. This role is perfect for someone who wants to learn the industry from the ground up and eventually transition into becoming an Independent Freight Dispatcher.

Remote Work Setup

✔ 100% Work-From-Home

✔ Flexible hours

✔ Ideal for people who want to move into dispatching later

Weekly Salary Breakdown

$865/week at entry experience

$1,195/week for experienced support staff

Equivalent annual range: $45,000–$62,000/year

What You Do

Driver & Dispatch Assistance

Provide drivers with updated instructions, addresses, and appointment times

Track ETAs, delays, breakdowns, and HOS considerations

Help drivers resolve road issues quickly and professionally

Load Coordination

Confirm pickup and delivery appointments

Track loads and provide real-time updates to brokers/shippers

Verify BOLs, PODs, and ensure the freight matches the bill (prevent wrong-load issues)

Time Management

Estimate realistic load/unload times

Prevent overscheduling and tight back-to-back appointment windows

Documentation

Upload all paperwork into the TMS

Track detention, layover, and TONU opportunities

Keep clean, accurate load notes

Customer & Broker Communication

Send check calls and status updates

Notify brokers of changes or delays

Maintain positive, professional relationships with shippers/brokers

Skills Needed

Clear communication

Attention to detail

Ability to multitask under pressure

Strong organizational skills

Basic familiarity with load boards / TMS (training available)

Why This Role Is Perfect for Future Dispatchers

This job teaches the exact skills used by:

✔ Freight Dispatchers

✔ Load Planners

✔ Broker Agents

✔ Fleet Managers

You learn how to:

Communicate with drivers

Manage freight

Work with brokers

Solve real logistics problems

All of which set you up to eventually work independently as a freight dispatcher and earn significantly more.

Required Skills
Clear communicationAttention to detailMultitasking under pressureStrong organizational skillsBasic familiarity with load boardsBasic familiarity with TMSLoad board usageTMS navigationLogistics operationsTime management Clear communicationAttention to detailMultitasking under pressureStrong organizational skillsBasic familiarity with load boardsBasic familiarity with TMSLoad board usageTMS navigationLogistics operationsTime management
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Job Details
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Posted 5 months ago