SRG Global is looking for an AI Value Creation Office Lead to ensure our AI program delivers clear, measurable value across the enterprise. You will play a critical role in establishing a whole-of-organisation framework for tracking performance, benefits, and risk.
What You'll Do
- Design and implement a framework to measure AI outcomes and benefits, including financial value, member outcomes, and team member impact.
- Establish regular reporting and insights to track progress, optimise delivery, and support continuous improvement.
- Prepare and coordinate high-quality materials to support effective review, endorsement, and decision-making.
- Enable the AI Steering Committee to champion the AI program, approve material changes, monitor risk-based decisions, and oversee training initiatives.
- Collaborate with AI Product Owners and peers across AI Governance and Adoption & Communications to ensure a unified, enterprise approach.
- Engage initiative owners, business units, and technology partners to gather insights and drive alignment.
- Prepare executive-level presentations and reporting for the Leadership Team and Board.
- Partner closely with the enterprise PMO to share processes, frameworks, and intellectual property related to benefits definition and tracking.
- Support escalation and resolution of key risk-based decisions in partnership with the AI Governance Council.
- Monitor program-level risks and support proactive mitigation strategies.
- Partner with AI Product Owners to identify and secure delivery resources across the business.
- Facilitate engagement with business units and enabling teams to support both squad participation and critical enabling work.
- Proactively identify and escalate resourcing gaps to ensure timely delivery.
What We're Looking For
- 5–10+ years’ experience in project or program management, ideally within large-scale transformation initiatives.
- Proven experience in benefit measurement and value tracking for complex programs.
- Strong experience engaging with senior leaders and executive stakeholders.
- Demonstrated capability coordinating complex, multi-stream initiatives across business, technology, and data teams.
- Strong program delivery and change leadership capability, driving transformation through influence rather than authority.
- Demonstrated experience tracking, measuring, and communicating program performance and benefits to senior stakeholders.
- Proven ability to partner with Product Owners and business leaders to enable effective squad-based delivery.
- Exceptional stakeholder engagement skills across business, technology, and executive groups.
- A commercial mindset with a focus on delivering measurable business and member value.
- Strategic thinking combined with high attention to detail and proactive risk management.
- A commitment to accountability, transparency, continuous improvement, and open communication.
Nice to Have
- Formal qualifications in project or program management (e.g. PMP, PRINCE2, Agile, MSP) highly regarded.
Team & Environment
You will be part of the Transformation team, partnering with senior leaders across Transformation and the Head of AI Portfolio and Value. This role reports to the Head of AI Portfolio and Value.
Benefits & Compensation
- A Competitive Salary.
- Discounts on Selected RACV Products.
- Generous discounts on home and car insurance policies and RACV roadside care.
- Great discounts across all RACV resorts.
- Discounts from corporate partners that are updated monthly.
Work Mode
This is a hybrid role. You will be based in Melbourne and work from the RACV Head Office.
At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported, and appreciated for who they are and what they bring to our business.
