Gradient Labs is looking for an AI Product Specialist to be a vital part of our team. You will help customers master our AI agent and unlock its full potential by acting as their trusted advisor and product expert, ensuring a seamless and successful experience.

What You'll Do

Guide customers through onboarding and adoption, ensuring they deeply understand the value of our AI agent and are set up for success from day one.
Partner with customers to fine-tune their AI agent's knowledge store, ensuring it has all the information needed to handle complex queries safely and effectively.
Become a technical expert on our platform, providing a seamless support experience by answering customer questions and troubleshooting issues.
Identify opportunities to improve both customer-facing and internal processes, helping build a scalable and efficient support system.
Act as the internal advocate for customers by proactively sharing their feedback and insights with our AI engineering and product teams.
Become an expert on customers' support operations and use this knowledge to configure and integrate our AI agent so it seamlessly fits into their tech stack.

What We're Looking For

A few years of experience in a customer-facing role, ideally in a fast-paced tech or AI environment.
A passion for helping customers build out and optimise AI solutions to deliver a best-in-class experience to their end-users.
Exceptional communication skills, with the ability to clearly and simply explain complex technical concepts.
A high degree of empathy and attention to detail, ensuring every customer interaction is positive and productive.
The ability to thrive in a dynamic, remote-first environment and is excited to help shape the future of a growing company.

Team & Environment

You'll join a small but mighty team of builders from leading companies like Monzo, Pleo, and Google. We're on a mission to make exceptional customer service the norm, and you'll be surrounded by a passionate, smart team driven to build something groundbreaking.