Requirements
- 4+ years in customer-facing roles such as Customer Success, Product Support, Training, Implementation, or similar.
- 2+ years working with SaaS products, preferably onboarding, enablement, or user adoption functions.
- 1+ year working directly with AI-enabled tools or software platforms (e.g., using AI features, configuring workflows, or helping customers understand AI-assisted capabilities).
- Able to explain product features and workflows in clear, simple terms for a broad range of users.
- Skilled at running training sessions, walkthroughs, or basic product demos.
- Ability to learn AI product features, common limitations, and typical use cases, and to translate them into practical guidance.
- Comfortable helping customers troubleshoot routine usage issues and identify straightforward ways to improve adoption.
- Ability to produce basic how-to guides, short tutorials, and easy-to-follow examples.
- Capable monitoring usage indicators, documenting customer interactions, and escalating issues when needed.
- Able to build trust through reliability, responsiveness, and consistent follow-through.
- Bachelor’s degree in a related field (e.g., Business, Communications, Education, Finance, Information Systems) or equivalent practical experience.
Nice to Have
- Familiarity with AI concepts such as prompts, model behavior, or common AI application patterns (at a practical user level, not deep technical expertise).
- Experience with SaaS analytics tools for tracking usage and adoption.
- Exposure to instructional design or user-education best practices.
- Experience participating in beta testing or gathering structured product feedback.
- Ability to present in webinars, group training, or customer workshops.
- Additional coursework or certification in AI literacy, customer success, instructional design, or product enablement.
Work Arrangement
Remote (Country)
Additional Information
- Varicent is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you require accommodation at any time during the recruitment process please email accomodations@varicent.com
- Varicent is also committed to compliance with all fair employment practices regarding citizenship and immigration status. By applying for a position at Varicent and/or by using this portal, you declare and confirm that you have read and agree to our Job Applicant Privacy Notice and that the information provided by you as part of your application is true and complete and includes no misrepresentation or material omission of fact
