Varicent is looking for an AI Product Enablement Specialist to ensure our customers successfully adopt and get value from our AI product suite. This customer-facing role bridges the gap from sale to activation, using deep product knowledge and coaching to drive engagement and retention.
What You'll Do
- Deliver clear, practical onboarding sessions to help customers understand and use core AI features.
- Maintain a solid, working understanding of AI products, including key features, limitations, and use cases.
- Check in with customers after onboarding to answer questions, help with workflow setup, and confirm initial value.
- Produce straightforward user-facing materials like short guides, tutorials, and examples for AI features.
- Monitor usage indicators and reach out to customers showing low engagement to offer help.
- Capture recurring questions, issues, and enhancement requests from customers and share with the Product team.
- Build positive working relationships with customer contacts by being responsive, reliable, and helpful.
- Support internal teams by explaining new features and sharing practical examples of customer AI usage.
- Help test new AI features by trying them in typical customer scenarios and sharing feedback.
- Assist with workshops, webinars, or training sessions as a knowledgeable contributor for the AI product area.
What We're Looking For
- 4+ years in customer-facing roles such as Customer Success, Product Support, Training, or Implementation.
- 2+ years working with SaaS products, preferably in onboarding, enablement, or user adoption functions.
- 1+ year working directly with AI-enabled tools or software platforms.
- Ability to explain product features and workflows in clear, simple terms for a broad range of users.
- Skilled at running training sessions, walkthroughs, or basic product demos.
- Ability to learn AI product features, limitations, use cases, and translate them into practical guidance.
- Comfortable helping customers troubleshoot routine usage issues and identify ways to improve adoption.
- Ability to produce basic how-to guides, short tutorials, and easy-to-follow examples.
- Capable of monitoring usage indicators, documenting customer interactions, and escalating issues.
- Able to build trust through reliability, responsiveness, and consistent follow-through.
- Bachelor’s degree in a related field (e.g., Business, Communications, Education, Finance, Information Systems) or equivalent practical experience.
Nice to Have
- Familiarity with AI concepts such as prompts, model behavior, or common AI application patterns.
- Experience with SaaS analytics tools for tracking usage and adoption.
- Exposure to instructional design or user-education best practices.
- Experience participating in beta testing or gathering structured product feedback.
- Ability to present in webinars, group training, or customer workshops.
- Additional coursework or certification in AI literacy, customer success, instructional design, or product enablement.
Work Mode
This is a remote position open only to candidates located in Mexico.
Varicent is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
