Synthflow AI is looking for an AI Delivery Manager to own the end-to-end delivery of enterprise Voice AI programs. You will quarterback projects from signed SOW or POC through go-live and handover, ensuring customers achieve measurable outcomes on time and within budget. Your role is critical to preventing project slippage, customer churn, and internal execution gaps.
What You'll Do
- Run kickoff meetings, plan milestones, maintain RACI/RAID logs, and hold weekly customer syncs with clear status and risk updates.
- Convert the Solution Architect’s design into a tracked roadmap, define acceptance criteria, and manage change control.
- Coordinate API integration, telephony (VoIP) connectivity, environments, access, and compliance approvals to accelerate the first call.
- Schedule Solution Engineers; pull in VoIP and VoiceTech engineers as needed; unblock issues and escalate early with options.
- Align Account Executives, customer champions, IT/Security, and operations teams; maintain a single source of truth for scope, decisions, and metrics.
- Deliver runbooks, training, and post-mortem analyses; feed playbook and product improvements back to Engineering and Support teams.
What We're Looking For
- 3-5 years in technical implementation, deployment management, or technical project management for B2B SaaS or IT Consulting.
- Experience working with Fortune 500 or mid-market companies with complex requirements.
- Technical fluency: ability to understand how APIs, Databases, and LLMs work and speak comfortably with engineers.
- Project management: shipped 10+ implementations from kickoff to launch.
- Proven ability to manage multiple concurrent projects without dropping balls.
Technical Stack
- APIs
- Databases
- LLMs
- VoIP
Team & Environment
You will coordinate cross-functional teams including Solution Engineers and VoIP/VoiceTech engineers.
