JPMorgan Chase & Co. is looking for an AI Creative Technologist to play a critical role in shaping innovative, AI-driven solutions that connect systems, processes, and people. You will leverage your expertise in UX/Product Design, prototyping, and AI technologies to deliver rapid prototypes and orchestrate complex service design initiatives.
What You'll Do
- Prototype and deliver wireframes and interactive concepts using AI tools such as CLAUDE, NANO BANANA, CURSOR AI, or similar platforms.
- Apply a deep understanding of AI, LLMs, and data to inform design and prototyping decisions.
- Collaborate with cross-functional teams—including AI/ML engineers, product managers, and business stakeholders—to orchestrate systems and processes that connect technology and people.
- Map and optimize service flows, user journeys, and system interactions, focusing on how systems, processes, and people are interconnected.
- Deliver prototypes and proof-of-concepts that demonstrate innovative solutions for conversational AI, service design, and operational efficiency.
- Operate with an iterative, experimental mindset—gathering feedback and refining prototypes to drive continuous improvement.
- Contribute to the evolution of our design system, especially as it relates to AI-driven and conversational UI components.
- Present prototypes and concepts to stakeholders, clearly articulating the rationale and potential impact of your work.
What We're Looking For
- 5+ years of experience or equivalent expertise in user experience design, conversational AI design, or similar roles.
- Demonstrated experience working with AI models, LLMs, and data-driven design.
- Proven ability to deliver prototypes and wireframes leveraging AI tools (e.g., CLAUDE, NANO BANANA, CURSOR AI).
- Experience with systems orchestration—understanding how systems, processes, and people connect within service design.
- Background in software engineering with a strong foundation in design.
- Experience designing, prototyping, and deploying conversational AI solutions (e.g., chatbots, virtual assistants) using natural language processing and AI technologies.
- Experience with inclusive design and accessibility principles.
- Familiarity with process governance and change management in design systems.
- Experience in advisory roles related to implementing design systems or technology solutions.
- Experience in enterprise environments (e.g., financial services, e-commerce, or large-scale transformation programs).
- Knowledge of agile development methodologies and product lifecycles.
Technical Stack
- CLAUDE
- NANO BANANA
- CURSOR AI
Team & Environment
This role sits within the CCB Operations team.
Benefits & Compensation
- Competitive base salary determined based on the role, experience, skill set and location.
- Equity: Forfeitable equity.
- Comprehensive health care coverage.
- On-site health and wellness centers.
- Retirement savings plan.
- Backup childcare.
- Tuition reimbursement.
- Mental health support.
- Financial coaching.
We are an equal opportunity employer and place a high value on diversity and inclusion at our company.
