Twilio is looking for an AI Application Analyst to join the People Data Solutions and AI (PDS) team. You will be a key member needed to design and develop AI agents and assistants focused on enhancing People Team operations through expert prompt engineering and AI instruction development.

What You'll Do

Drive outcomes with stakeholders from requirement gathering and problem identification to build, test, launch, and enable automation solutions.
Design and develop AI agents and assistants by crafting clear, precise prompts and detailed AI instructions tailored to People Team needs.
Build and deliver AI related enablement and training to end users.
Continuously design, test and refine prompt structures and instruction sets to optimize AI response accuracy, relevance, and usability.
Drive evaluation, testing, integration, and enablement of new enterprise AI tools for the People team specifically.
Analyze AI agent interactions and performance data to identify areas for improvement and implement iterative enhancements.
Create comprehensive documentation of prompt engineering methods and AI instruction guidelines to support team adoption and future projects.
Participate as a member of the People Data Solutions and AI team to help shape and drive team strategy and roadmaps, as well as design, test, and help launch broader PDS products.

What We're Looking For

Proven experience in prompt engineering and developing AI instructions for conversational agents or assistants.
Strong understanding of AI language models and natural language processing concepts.
Ability to write clear, concise, and effective AI instructions to guide model behavior.
Experience collaborating with cross-functional teams to translate business needs into AI solutions.
Ability to work independently while also collaborating effectively with team members.
Excellent communication skills, with attention to detail and quality in AI content creation.
Demonstrated problem-solving skills and ability to work in a fast-paced, evolving environment.

Nice to Have

Experience with AI platforms such as OpenAI, Gemini, Claude, Hugging Face, or similar.
Familiarity with prompt tuning and fine-tuning techniques for language models.
Knowledge of Python programming and scripting for AI applications.
Background in human-computer interaction or UX design related to AI assistants.
Understanding of data privacy and security considerations in AI deployments.
Ability to analyze user feedback and usage data to improve AI performance.
Passion for innovation and staying current with advances in AI and NLP technologies.

Team & Environment

Member of the People Data Solutions and AI (PDS) team.

Benefits & Compensation

Competitive pay
Generous time off
Ample parental and wellness leave
Healthcare
Retirement savings program

Work Mode

This is a remote role. Location: Colombia. Twilio is a remote-first company with a strong culture of connection and global inclusion.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.