ServiceNow is looking for an Advisory Solution Consultant - Manufacturing to help customers reimagine work experiences through our AI + Data + Workflow Platform. You will sit at the intersection of experience design, AI enablement, and business transformation, empowering customers to unlock value from generative AI, intelligent automation, and workflow orchestration.
What You'll Do
- Lead discovery workshops to determine customers' challenges.
- Design and deliver tailored demonstrations of ServiceNow's AI-powered experiences.
- Build and configure end-to-end demo flows that showcase AI-enhanced self-service, automation, and insight.
- Translate customer pain points into persona-based experience journeys (e.g., agent workspace co-pilot, self-healing operations, employee virtual assistant).
- Advise customers on AI adoption best practices — privacy, governance, and user trust (Now Assist Guardian, AI Control Tower).
- Lead design-thinking sessions with customers to reimagine workflows through agentic automation.
- Act as a trusted advisor on ServiceNow’s AI roadmap, helping clients scale from pilots to enterprise-wide deployments.
- Scoping and delivering Proof of Concept/Proof of Value engagements with prospects.
What We're Looking For
- 5+ years in Solution Consulting, Presales, or UX-driven Technical Consulting within enterprise SaaS.
- Experience with ServiceNow or similar enterprise platforms (e.g., Salesforce, Workday, Microsoft Dynamics).
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
- Excellent presentation, storytelling, and executive communication skills.
- Travel, as necessary.
Nice to Have
- Experience selling into and/or working with Manufacturing industry.
- Working knowledge of GenAI, LLMs, Prompt Engineering, or Conversational UX design.
- Strong understanding of workflow automation, ITSM/CSM/HRSD processes, and data integration principles.
- Proficiency with Flow Designer, IntegrationHub, and App Engine Studio.
Technical Stack
- GenAI
- LLMs
- Flow Designer
- IntegrationHub
- App Engine Studio
Team & Environment
Member of the Enterprise Manufacturing Solution Consulting team.
Work Mode
This is a hybrid position based in AMS - North America and Canada.
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.
