Prime Systems Solutions is hiring an Accounts Receivable Specialist to play a key role in maintaining healthy cash flow and accurate financial reporting. This remote position involves proactive collections, resolving payment discrepancies, and building professional customer relationships.
What You'll Do
- Post customer payments accurately and on time within NetSuite.
- Research and resolve discrepancies in payments, customer accounts, and billing records.
- Collaborate with the accounting department to reconcile accounts and support financial reporting.
- Proactively contact customers via phone and email to collect outstanding balances within set timelines.
- Maintain required weekly call logs and record all communication in NetSuite, Centime, CRM, or other systems.
- Address customer inquiries regarding billing, payments, and account details professionally.
- Build positive relationships with customers while firmly adhering to payment terms and collection policies.
- Research short-pays, disputed invoices, and payment discrepancies with billing and operations teams.
- Identify delinquent accounts and recommend escalation actions such as credit holds.
- Maintain detailed and accurate records of all collection efforts, payment plans, and interactions.
- Support and contribute to monthly cash collection goals established by management.
- Ensure all documentation, reports, and account updates are completed promptly and accurately.
- Participate in regular collections meetings to review performance and challenges.
What We're Looking For
- 5+ years of experience in Accounts Receivable, Collections, or Credit Control.
- Proficiency in ERP and collections systems — NetSuite and/or ConnectWise is a MUST.
- Strong Microsoft Excel skills for reporting and data analysis.
- Experience using CRM systems to manage customer interactions.
- Detail-oriented with the ability to spot inconsistencies in invoices, payments, and records.
- Analytical skills to research discrepancies and analyze payment behavior trends.
- Strong verbal and written communication skills to explain financial concepts clearly.
- Professional customer service skills to maintain relationships while enforcing terms.
- Skilled in negotiation and navigating difficult conversations to secure commitments.
- Effective time management to prioritize tasks, manage multiple accounts, and meet deadlines.
- Proactive problem-solving to identify issues and develop solutions with diplomacy.
Nice to Have
- Experience with Centime is a plus.
Technical Stack
- NetSuite
- ConnectWise
- Centime
- CRM systems
- Microsoft Excel
Team & Environment
You will collaborate with the accounting department and billing and operations teams.
Benefits & Compensation
- 100% Remote Work
- Paid Leave starting upon regularization.
- HMO Benefits upon regularization.
- Government-Mandated Benefits such as SSS, PhilHealth, and Pag-IBIG are fully provided.
- Fun & Collaborative Culture
Work Mode
This is a global remote position.
Prime Systems Solutions is an equal opportunity employer.
