Responsibilities
- Leadership & coaching: Builds team capability, sets expectations, and manages performance.
- Operational excellence: Oversees prioritization, workload distribution, capacity planning, and deadline adherence.
- Stakeholder management: Ensures clear communication, service orientation, and confident escalation handling.
- Analytical thinking: Monitors KPIs, performs root‑cause analysis, and drives action plans.
- Process improvement: Promotes standardization, documentation discipline, and continuous improvement.
- Compliance mindset: Maintains strong controls, audit readiness, and policy adherence.
- Change agility: Supports transitions, onboarding of new scope, and evolving processes.
Requirements
- ERP experience (SAP/Oracle/other), workflow/ticketing tools, and Excel/Power BI basics for reporting and KPI tracking.
Additional Information
- Language Requirements - English: Working proficiency (daily interaction with regional stakeholders).
- Language Requirements - Spanish: Working proficiency (SSC Mexico environment).
- Language Requirements - Portuguese: Desirable (Brazil support).
