Responsibilities
- Manage Strategic Accounts: You take full ownership of your assigned client portfolio, ensuring a deep understanding of their goals, health, and commercial potential. Your primary mission: drive growth through expansion and ensure long-term retention.
- Build and nurture Relationships: Develop strong connections with decision-makers, conducting regular check-ins, Executive Business Reviews, and in-person meetings to ensure account satisfaction and growth.
- Ensure smooth Contract Renewals: Support contract negotiations and renewals, ensuring continuous customer satisfaction and engagement.
- Facilitate seamless Onboarding: Collaborate with Account Executives for a smooth customer handover, ensuring quick and impactful onboarding with the support of Customer Support as required.
- Drive Product Adoption: Help customers understand and leverage the value of Sastrify's solutions, resolve blockers, and guide them in implementing best practices.
- Resolve issues efficiently: Proactively identify and address any issues that prevent customers from receiving maximum value, ensuring their timely resolution with Customer Support assistance.
- Strategic Growth (Expansion): You identify potential for upselling and cross-selling within your portfolio. You turn healthy client relationships into growth opportunities by aligning our services with the evolving needs of your partners.
- Monitor Customer Health: Utilize KPIs to track customer satisfaction and engagement, identifying risks and potential upsell opportunities.
- Provide Product Insights: Gather customer feedback on product functionality, relay insights to the Product team, and use updates to drive further engagement and upselling.
