About the Role
This role involves managing key client accounts, driving retention, identifying growth opportunities, and serving as the primary point of contact while working closely with internal departments to deliver solutions aligned with client goals.
Responsibilities
- Oversee a portfolio of client accounts to ensure satisfaction and long-term engagement
- Act as the main liaison between clients and internal teams for seamless service delivery
- Monitor account health and proactively address potential risks or concerns
- Identify opportunities for upselling and cross-selling based on client needs
- Develop and maintain strong relationships with decision-makers at client organizations
- Coordinate with support, product, and fulfillment teams to resolve client issues
- Prepare regular performance reports and strategic account reviews
- Collaborate on onboarding plans for new clients within the portfolio
- Track client feedback and communicate insights to relevant departments
- Support contract renewals and negotiate terms in alignment with business goals
- Stay informed about industry trends impacting client operations and needs
- Ensure client expectations are met or exceeded on service and delivery
- Contribute to the development of client-specific strategies and success plans
- Participate in quarterly business reviews with key accounts
- Maintain accurate records of client interactions and account developments
- Drive adoption of new products or services within existing accounts
- Escalate complex issues appropriately and follow resolution progress
- Align account goals with company offerings to maximize value delivery
- Support the implementation of client projects when necessary
- Foster a customer-first mindset across internal touchpoints
Nice to Have
- Background in print, design, or creative services industries
- Experience working with global or multi-regional clients
- Knowledge of subscription-based business models
- Familiarity with agile workflow environments
- Experience supporting clients using digital platforms
Compensation
Competitive salary with performance-based incentives
Work Arrangement
Hybrid work model with flexible office and remote options
Team
Collaborative team environment focused on client retention and long-term partnership development
About the Team
This role is part of a dedicated client success division that values accountability, responsiveness, and strategic thinking. The team works across time zones to support a diverse client base and emphasizes data-driven decision-making and continuous improvement in service delivery.
What We Value
We prioritize integrity, proactive communication, and a solutions-oriented approach. Candidates who demonstrate empathy, resilience, and the ability to balance client needs with operational realities are most successful in this role.
Available for qualified candidates requiring sponsorship
