Account Manager for Customer Team at DataGalaxy, responsible for managing and developing a fast-growing client portfolio, building long-term relationships with decision-makers to maintain and grow DataGalaxy's presence. The mission is to provide the absolute best service across all customer touch points to increase customer general satisfaction and success.
What You'll Do
- Build and maintain strong relationships with C-Level, Executive Management, and various stakeholders within each account
- Understand customer use cases, success metrics and monitor their project success
- Create, drive and increase revenue within a dedicated accounts portfolio
- Develop account management plan for upsell and retention strategy
- Develop business in your accounts to meet your annual ARR growth target
- Suggest innovative solutions to meet customer needs
- Coordinate customers’ testimonials and references to support the Account Executive team developing new business
Team & Environment
- Part of the Customer Experience team.
Benefits & Compensation
- Our culture values: Be intentional, Be clear, Be bold, Be humble.
