SupportYourApp is hiring an Account Manager (Asian Market)

About the Role

Role details below.

Responsibilities

• Take part in new client integrations and manage one or several accounts simultaneously
• Act as the main point of contact between clients and internal support teams
• Ensure support processes meet agreed KPIs, SLAs, QA standard
• Monitor service quality, team discipline, and performance via internal and external QA tools
• Analyze key metrics, prepare reports, and identify areas for improvement
• Gather client feedback and translate it into actionable improvements for internal teams
• Work closely with internal teams to ensure seamless service delivery
• Maintain internal product and process documentation
• Support hiring, onboarding, and professional growth of team members
• Take a leadership role within projects and contribute to long-term client success

Requirements

• Fluency in English (C1–C2)
• 2+ years of experience as an Account Manager, Operations Manager, Customer Success Manager, or Team Lead in customer support, BPO, SaaS, or a related industry
• Proven experience managing 10+ direct reports, including Customer Support Consultants, Specialists, and Agents
• Excellent communication, presentation, negotiation, and conflict-resolution skills
• Strong analytical and problem-solving mindset with a strategic approach to account growth
• Ability to negotiate effectively and confidently defend the company’s interests while maintaining a professional and customer-focused approach
• Experience with CRM and support platforms such as Zendesk, Intercom, Freshdesk, HubSpot, Aircall, or similar
• Familiarity with task and time-management tools (Jira, Asana, Monday, etc.)
• Passion for people, technology, and continuous improvement

Nice to Have

• Experience working with international clients across different regions and communication styles, with strong cultural awareness
• Experience working with crypto-related products and a solid understanding of cryptocurrency ecosystems, exchanges, wallets, and related compliance or security considerations
• Experience working with international clients and distributed teams
• Strong organizational and time-management skills
• Experience in business development, upselling, or account expansion

Benefits

• Providing services during business hours
• Opportunity to cooperate fully remotely
• Inclusive international environment
• Compensation in USD
• Rewards for referring friends
• Balance between project workload and personal time, but also – internal health policy
• Responsive leadership interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development
• A culture built on trust, with no time-tracking requirements

Compensation

Compensation in USD

Additional Information

• The role requires cultural awareness and ability to build trust in high-pressure environments
• The role involves developing a deep understanding of both technical and business aspects of the client’s product
• The role requires strong stakeholder management skills
• Specifi