About the Role
The individual in this position will oversee key client accounts, identify opportunities for expansion, and serve as the primary point of contact to maintain strong, productive relationships.
Responsibilities
- Manage and grow a portfolio of client accounts
- Serve as the main liaison between clients and internal teams
- Conduct regular account reviews and performance assessments
- Identify upsell and cross-sell opportunities
- Develop and implement account-specific strategies
- Monitor client satisfaction and address concerns proactively
- Coordinate with technical and support teams to fulfill client needs
- Track and report on key account metrics
- Negotiate contract renewals and service expansions
- Maintain accurate records in the CRM system
- Facilitate onboarding for new clients within existing accounts
- Organize and lead client meetings and presentations
- Ensure timely delivery of agreed-upon services
- Stay informed about client industry trends and challenges
- Collaborate with marketing on account-specific campaigns
- Support resolution of billing or service disputes
- Gather client feedback for product and service improvements
- Prepare quarterly business reviews
- Align client goals with company offerings
- Drive adoption of new features and tools
- Maintain up-to-date knowledge of service portfolio
- Escalate technical issues when necessary
- Promote long-term client retention
- Work with finance on invoicing and payment follow-ups
- Contribute to account planning documentation
Compensation
Competitive salary with performance-based incentives
Work Arrangement
Hybrid work model with flexibility for remote and in-office collaboration
Team
Collaborative environment within a client-facing team focused on long-term partnerships
What We Value
- Integrity in client interactions
- Proactive communication
- Long-term relationship building
- Strategic thinking combined with execution
- Continuous learning and improvement
Growth Opportunities
- Access to professional development programs
- Mentorship from senior team members
- Clear pathways for career advancement
- Exposure to diverse industries and challenges
- Leadership training for high performers
Available for qualified candidates requiring work authorization
