Vim is looking for an Account Manager to lead and grow a portfolio of strategic client relationships. You will serve as a trusted partner to healthcare organizations, ensuring they realize measurable value from our solutions while identifying opportunities to deepen and expand those partnerships.
What You'll Do
- Manage a portfolio of accounts with a focus on satisfaction, retention, and revenue growth
- Cultivate strong relationships across client organizations, engaging stakeholders from operational contacts to senior leadership
- Drive renewal, upsell, and cross-sell opportunities in alignment with client goals and Vim's growth objectives
- Build and maintain account plans that connect client priorities to measurable outcomes
- Anticipate and mitigate risks proactively, ensuring issues are resolved before they escalate
- Collaborate across Sales, Product, Network Engagement, and Delivery to ensure consistent, high-quality client experiences
- Advocate internally for client needs, shaping product and operational priorities accordingly
- Monitor and report on account performance metrics, translating data into clear narratives of value
What We're Looking For
- 4–6 years of experience in account management or customer success, preferably within SaaS or healthcare technology
- A demonstrated ability to manage complex client relationships and deliver against revenue targets
- Strong commercial acumen and a strategic approach to account growth
- Excellent communication skills and the ability to build credibility across all levels of an organization
- A metrics-driven mindset with a commitment to data-informed decision-making
- The ability to navigate ambiguity, manage competing priorities, and execute in a fast-moving environment
- Based in or near NYC, with availability for a hybrid schedule from our Chelsea office
Nice to Have
- Familiarity with value-based care models and payer-provider partnerships
- Background in digital health, healthcare IT, or two-sided marketplace businesses
Team & Environment
This role is part of the Customer team dedicated to helping partners succeed on the Vim platform.
Benefits & Compensation
- Compensation: $115,000–$125,000 annually, inclusive of bonus and variable components
- Comprehensive health, dental, and vision coverage with generous employer contributions
- 401(k) program
- Unlimited PTO and flexible days off to support work-life balance
- Continuous learning and development opportunities to support your growth
Work Mode
This is a hybrid position based in NYC, offering flexibility to work from home several days per week.
Vim is proud to be an equal-opportunity employer with a high interest in creating a diverse and inclusive work environment. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender/gender identity, age, military/veteran status, disability, or other legally protected characteristics.
