About the Role
This position involves building and maintaining relationships with clients, delivering data-driven insights, and supporting sales initiatives for media measurement and consumer research products.
Responsibilities
- Serve as primary point of contact for assigned client accounts
- Conduct regular client meetings to review performance data and insights
- Present analytics reports using company platforms and tools
- Identify client needs and recommend relevant solutions
- Collaborate with internal teams to ensure service delivery
- Track and report on client engagement activities
- Support contract renewals and expansion opportunities
- Gather and relay client feedback to product and development teams
- Maintain accurate records in the customer relationship management system
- Assist in onboarding new clients to platforms and services
- Monitor client satisfaction and address concerns promptly
- Coordinate with technical teams during implementation phases
- Prepare summaries of client interactions for management review
- Stay updated on industry trends and competitive landscape
- Participate in training sessions to enhance product knowledge
- Contribute to quarterly business reviews with clients
- Support the development of customized reporting templates
- Ensure compliance with data privacy and service agreements
- Escalate technical or service issues to appropriate departments
- Promote adoption of digital tools among clients
Compensation
Competitive salary with performance-based incentives
Work Arrangement
Full-time, on-site position
Team
Part of the client services division focused on media and consumer insights
Language Requirement
Must be fluent in Bahasa Indonesia to effectively communicate with clients and internal teams
Client Base
- Supports major media and advertising clients across Indonesia
- Engages with decision-makers in broadcast, digital, and agency sectors
Not specified
