BHG Financial was looking for an Account Executive - Collections

This role supports responsible debt recovery by engaging with individuals and businesses to resolve outstanding balances. Using a respectful and compliant approach, you'll initiate contact through phone, email, or text to discuss financial situations and establish feasible payment arrangements.

Key Responsibilities

• Reach out to account holders to negotiate settlements, payment plans, or alternative resolutions based on individual circumstances.
• Document all interactions accurately and maintain current records of collection efforts and account status.
• Analyze account details to determine prioritization and appropriate follow-up strategies.
• Resolve disputes, respond to inquiries, and address concerns professionally and efficiently.
• Apply skip-tracing methods when needed to locate individuals and update contact information.
• Meet performance targets set on daily, weekly, and monthly bases in alignment with organizational goals.
• Follow all internal policies and regulatory requirements related to data privacy and ethical collection practices.

What You Bring

• Strong attention to detail and organizational abilities.
• Effective communication and negotiation skills, with a customer-focused mindset.
• Commitment to integrity, confidentiality, and compliance with financial regulations.
• Experience in collections, customer service, or financial services is a plus.
• Familiarity with debt collection laws and industry standards is beneficial but not required.

Benefits & Culture

The organization supports employee well-being with comprehensive health coverage, a 401(k) plan with employer contributions after one year, and generous time-off policies. A monthly wellness initiative includes one Friday off per month. Employees also benefit from ongoing training, certification programs, and recognition through quarterly bonus events for top performers.

Core values include integrity, inclusion, community engagement, and performance excellence. The company promotes equal opportunity and is dedicated to maintaining a workplace free from discrimination. Volunteer programs support continued community involvement.