What You'll Do
Negotiate payment arrangements with consumers through phone, email, or text, aiming for fair and sustainable resolutions based on individual financial situations. You’ll assess account details to determine the best approach and prioritize outreach accordingly.
Keep detailed records of all interactions, ensuring documentation is accurate and up to date. You’ll follow established procedures to maintain compliance and support transparency in every case.
Resolve disputes and inquiries efficiently and professionally, addressing concerns while upholding ethical standards. You’ll also use skip-tracing methods to locate hard-to-reach consumers and update contact details as needed.
Meet performance goals set by leadership, including daily, weekly, and monthly targets. You’ll contribute to broader team objectives while adhering to internal policies and regulatory requirements.
Requirements
Demonstrate strong attention to detail and organizational skills, ensuring consistency and accuracy in high-volume environments. You must communicate clearly and professionally, both verbally and in writing.
Uphold ethical standards in all interactions, respecting consumer rights and maintaining confidentiality of sensitive data. Familiarity with debt collection regulations is preferred, as is prior experience in collections or a related role.
Benefits
Comprehensive health coverage including medical, prescription, dental, and vision for employees and eligible dependents.
- Generous paid time off and vacation policies
- One Friday off per month for personal wellness
- 401(k) plan with employer contributions after one year of service
- Access to company-sponsored training and certification programs
- Quarterly recognition events with performance-based bonuses
- Opportunities to engage in community service through volunteer initiatives
