University of Arkansas for Medical Sciences is hiring an Access Supervisor

The University of Arkansas for Medical Sciences (UAMS) is hiring an Access Supervisor. In this role, you'll supervise a team dedicated to patient access operations, ensuring smooth workflows from check-in to check-out. You will be instrumental in maintaining compliance, educating staff, and fostering a patient-centered work environment.

What You'll Do

• Supervise the daily operations of workflows including patient check-in/check-out, scheduling, registration, patient portals, online/e-requests, EPIC work queues, and physician referrals.
• Assume responsibility for the manager during their absence.
• Educate staff on scheduling requirements, physician templates, payer requirements, and government rules and regulations for compliance, registration, and customer service.
• Supervise department staff by monitoring activities and productivity daily, taking appropriate action to ensure consistent performance.
• Ensure the team meets expectations for work queue productivity, quality, and customer service.
• Seek out continuing education on regulatory changes and industry standards, providing timely updates to staff.
• Document personnel issues and promote a balanced, conducive work environment.
• Establish and maintain performance standards for productivity, quality, and compliance.
• Implement process improvements and report results.
• Supervise the day-to-day operations of assigned Access Coordinators and Patient Representatives.
• Work closely with management to develop, implement, and maintain formalized training plans.
• Be responsible for annual training facilitation, staff development, and providing employee coaching.
• Assist with and contribute to employee evaluations.
• Promote teamwork and model the core concepts of Patient Family-Centered Care.
• Conduct and assist with crucial conversations and progressive discipline when necessary.
• Conduct team meetings and one-on-one meetings with direct reports.
• Participate in new employee onboarding, training, and staff development.
• Ensure staff collects all frontend payments during the check-in process.

What We're Looking For

• Bachelor’s Degree in Healthcare or a related field plus three (3) years of experience in patient scheduling, registration, and billing in a healthcare environment OR
• High School Diploma/GED plus seven (7) years of experience in patient scheduling, registration, and billing, including three (3) years in a healthcare environment.

Nice to Have

• Advanced knowledge of the Epic system and third-party payer requirements.
• Supervisory experience.

Technical Stack

• Epic

Team & Environment

You will supervise a team of assigned Access Coordinators and Patient Representatives. UAMS has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity.

Benefits & Compensation

• Compensation is commensurate with education and experience.
• Health: Medical, Dental, and Vision plans for qualifying staff and family.
• Holiday, Vacation, and Sick Leave.
• Education discount for staff and dependents (undergraduate only).
• Retirement: Up to 10% matched contribution from UAMS.
• Basic Life Insurance up to $50,000.
• Career Training and Educational Opportunities.
• Merchant Discounts.
• Concierge prescription delivery on the main campus when using the UAMS pharmacy.

The University of Arkansas is an equal opportunity institution and does not discriminate in its education programs or activities on the basis of any category or status protected by law.