HireHawk is looking for a 3PL Logistics Operations Analyst to ensure operational visibility and performance across our third-party logistics network. You will be the key contact for monitoring logistics data, resolving delivery issues, and driving continuous improvement across DTC, Amazon, and retail channels.
What You'll Do
- Monitor and analyze logistics performance across 3PL partners, carriers, and distribution networks.
- Track delivery performance, transit times, exception rates, and SLA compliance.
- Investigate and resolve operational issues such as delivery delays, lost shipments, and freight claims.
- Manage freight documentation including Bills of Lading (BOL), Proof of Delivery (POD), and shipment records.
- Coordinate with carriers, freight brokers, and warehouse partners to resolve shipment issues.
- Support compliance monitoring for Amazon fulfillment metrics such as OTDR.
- Maintain and update reporting dashboards and operational data for leadership.
- Analyze freight costs, duties, and landed cost drivers to support planning.
- Monitor compliance risks and adherence to logistics processes.
- Identify operational inefficiencies and support continuous improvement initiatives.
What We're Looking For
- 3–5+ years of experience in logistics, freight operations, or supply chain operations.
- Hands-on experience managing parcel, TL, and LTL shipments.
- Experience working with 3PL inventory management and warehouse operations.
- Experience managing freight claims, delivery exceptions, and carrier escalations.
- Proficiency creating and managing freight documentation (BOLs, PODs, shipment records).
- Advanced Excel skills, including pivot tables, reporting dashboards, and data analysis.
- Experience monitoring logistics KPIs such as transit times, exception rates, and SLA performance.
- Experience working with NetSuite, WMS platforms, or logistics management systems.
- Experience supporting Amazon fulfillment compliance metrics (e.g., OTDR).
- Ability to analyze freight costs, duties, and landed costs.
Technical Stack
- Advanced Excel
- NetSuite
- WMS platforms
- Logistics management systems
Team & Environment
Serves as a key operational point of contact for logistics performance monitoring, delivery issue resolution, and continuous improvement initiatives across the 3PL network.
Benefits & Compensation
- Compensation: USD $1,700 - $2,300/month.
- Access to a $200K+ perk marketplace with discounts on 150+ global services.
- Option to withdraw up to 50% of approved earnings before payday.
Work Mode
This is a fully remote position open to candidates located in LATAM.
We are passionate about helping candidates grow their careers while supporting our clients with reliable, remote-ready talent.
