Intetics Inc. is hiring a 1007 | Technical Support Engineer (Tier 1 support)

Intetics Inc., a prominent American technological enterprise renowned for crafting custom software solutions, innovative professional team development, and comprehensive digital services, seeks a Technical Support Engineer (Tier 1 Support) to deliver outstanding customer assistance. Responsibilities: - Guide customers by addressing complex technical inquiries - Deliver technical support via email, chat, and video conferencing platforms - Manage multiple simultaneous issues with varied complexity, ensuring timely response within established service level agreements - Expedite problem investigations and minimize support ticket resolution duration through interactive video calls - Analyze system logs to diagnose errors and determine underlying causes - Serve as Incident Commander during service disruptions and maintain real-time status updates - Stay current with platform feature developments - Foster internal collaboration to enhance team efficiency and customer experience - Develop support documentation, training materials, and automated workflows for recurring challenges - Empower customers through exceptional technical guidance - Relay customer insights and provide product recommendations to management and engineering teams - Engage in internal strategic projects and initiatives - Work schedule options: - Position 1: 9:00 - 18:00 UK time zone - Position 2: 9:00 - 18:00 US Eastern time zone Requirements: - Minimum 2+ years in customer-facing technical roles - Bachelor's degree in Computer Science or Engineering - Analytical problem-solving and critical thinking capabilities - Action-oriented with innate curiosity - Commitment to continuous learning and professional growth - Enthusiasm for AI, intelligent systems, language models, and automation - Superior verbal and written communication skills - Proven performance in dynamic work environments - Advanced English proficiency Technical Skills: - Comprehensive understanding of API architectures - Robust knowledge of cloud infrastructure platforms - Proficiency in AI technological concepts - Advanced authentication protocol expertise - Database and data integration principles - JavaScript and CSS competency - Technical troubleshooting experience Preferred Qualifications: - Integration platform and automation experience - Cloud technology certifications - Previous software development background