As a Korean-Speaking Intake Specialist, you will serve as the first point of contact for individuals seeking legal services. Working fully remotely, your primary responsibility will be to engage with clients via phone and email, collecting essential details and understanding their unique situations with care and professionalism.
Key Responsibilities
- Respond promptly to incoming inquiries, ensuring a respectful and supportive first impression.
- Accurately gather and document client information, assessing needs to determine appropriate next steps.
- Conduct empathetic conversations, offering guidance and directing individuals to internal or external resources as needed.
- Complete and maintain legal intake forms with precision and confidentiality.
- Coordinate and schedule consultations with legal professionals, managing calendars efficiently.
- Follow up with clients to confirm their needs have been addressed and provide further assistance when necessary.
- Handle routine administrative duties including appointment booking, data entry, and record organization.
Qualifications
- Bachelor’s degree required.
- Minimum of three years in customer service, appointment coordination, or interpretation roles, preferably in a contact center environment.
- Fluent in both English (C1 or higher) and Korean, with strong written and verbal communication skills in both languages.
- Proven ability to manage time effectively, prioritize tasks, and maintain accurate records.
- High level of discretion when handling sensitive personal and legal information.
- Must reside permanently in Latin America.
- Must have a reliable laptop (Windows or Mac, 2017 or newer) and a stable internet connection.
Preferred Experience
- Background in legal services, sales, or client-facing roles.
What We Offer
- Biweekly payments in USD, issued without deductions.
- Fully remote work with no requirement to travel or report to an office.
- Two weeks of paid time off annually, plus recognition of U.S. public holidays.
- Access to wellness coaching and psychological support services.
- Free training programs, language improvement sessions, and personalized coaching.
- Unlimited access to a library of over 200 professional development courses.
- Clear pathways for advancement and long-term career growth.
Work Environment
This is a fully remote position accessible from anywhere in Latin America. You’ll benefit from structured support, including coaching from experienced professionals, language specialists, and technical assistance. Our culture emphasizes personal well-being, continuous learning, and professional progression in an inclusive and respectful setting.
