Join Derex Technologies Inc in a Zones LLC. Careers role where you will be the first point of contact for customers seeking technical assistance. You will deliver core IT support, troubleshoot issues remotely, and ensure high client satisfaction by resolving problems at first contact in a 24/7 rotational shift environment supporting global clients.
What You'll Do
- Serve as the first point of contact for customers seeking technical assistance via phone, chat, and email.
- Provide core IT support to global clients in a 24/7 rotational shift environment.
- Troubleshoot and configure desktop hardware, peripherals, and mobile devices.
- Perform remote diagnostics and guide users through problem-solving steps.
- Install, configure, and troubleshoot operating systems (primarily Windows) and software applications.
- Create and document real-time tickets, ensuring tasks are completed within defined SLAs.
- Escalate unresolved issues to higher-level support as needed.
- Maintain accurate logs of issues, resolutions, and customer interactions.
- Communicate effectively within a team using chat platforms like Microsoft Teams and Skype.
- Deliver excellent customer service with strong communication and multitasking skills.
- Suggest improvements to procedures and knowledge base articles based on customer feedback.
What We're Looking For
- 0-0.6 months experience in IT Support.
- Any graduate degree.
Technical Stack
- Windows
- Microsoft Teams
- Skype
Benefits & Compensation
- Medical Insurance Coverage
- Group Term Life and Personal Accident Cover
- Flexible leave policy
Work Mode
This role operates on a global scale.
Derex Technologies Inc fosters an inventive, collaborative culture where work is more than a job—it's an exciting career.
