Responsibilities
- Manage and configure Zoho CRM (modules, workflows, blueprints, automations, dashboards, reports, email campaigns, and integrations).
- Develop and implement new features and enhancements to improve business processes and sales & marketing efficiency.
- Maintain system security, user roles, permissions, and compliance with data protection standards (e.g., GDPR).
- Partner with Sales, Marketing, Product, and Support teams to optimize workflows and align CRM functionality with strategic objectives.
- Support marketing campaigns and customer lifecycle management with segmentation and automation.
- Coordinate work with external CRM consultants where needed to ensure the best possible results.
- Serve as the first point of contact for CRM-related issues and troubleshooting.
- Drive adoption across the organization.
Requirements
- 3+ years of hands-on experience managing Zoho CRM or a similar CRM such as Salesforce.
- Experience integrating CRM systems with other systems (marketing automation, finance, or customer support tools).
- Strong understanding of CRM architecture, workflows, automations, and reporting, including Email Campaigns, BI Tools, Dashboards, and Integrations.
- Excellent communication skills and ability to collaborate with multiple stakeholders.
- Self-starter with a problem-solving mindset, detail orientation, and sense of ownership.
Nice to Have
- Experience using Zoho CRM functions and Deluge scripting language is a strong plus.
- A good understanding of sales & marketing processes and strategy is a strong plus.
- Zoho CRM certifications are a strong plus.
- English proficiency; German is a strong plus.
Benefits
- Competitive compensation package.
- A diverse and inclusive international team.
- A flexible working environment.
- Potential for growth and development as Teylor continues to expand
Work Arrangement
Hybrid
Team
Structure: Sales/ Marketing
Additional Information
- Preferably, you already have a solid understanding of Zoho CRM. Alternatively, you have experience with other CRMs, such as Salesforce, and are willing to get trained in Zoho. In this case, you need to be able to get up to speed with all Zoho functions, Deluge scripting language, and Zoho integration to take full ownership after a training period.
