Hire Overseas is looking for a Workflow Dispatch Coordinator to manage fleet maintenance workflows, technician dispatching, and customer communication in a rapidly scaling mobile fleet maintenance company. You will ensure efficient scheduling and operational tracking in a fast-paced environment.
What You'll Do
- Assign work orders to technicians based on skill set, location, urgency, and availability.
- Route and schedule technicians efficiently to minimize downtime.
- Track technician progress throughout the day and adjust assignments as needed.
- Monitor high-priority jobs and provide real-time updates to leadership and customers.
- Move work orders through their lifecycle from scheduling to completion.
- Verify documentation, technician notes, photos, and parts usage.
- Ensure all required details are captured to support billing and internal records.
- Flag missing information and follow up with technicians to close loops.
- Communicate job status updates, scheduling adjustments, or technician ETAs to customers.
- Work with fleet managers to plan service windows and recurring maintenance.
- Provide clear, timely communication around delays, parts issues, or emergencies.
- Collaborate with the Parts Manager on availability, delivery timing, or substitutions.
- Monitor whether parts required for upcoming work orders are staged or in transit.
- Coordinate with vendors when necessary to ensure technicians have what they need.
- Monitor daily workflow dashboards and flag bottlenecks.
- Document operational issues and escalate when necessary.
- Support the operations team with ad hoc projects that improve efficiency, clarity, and technician productivity.
What We're Looking For
- Previous experience in fleet maintenance or fleet management.
- Automotive background required — understanding vehicle maintenance terms, workflows, and job types.
- Comfortable managing multiple moving parts in a fast-paced environment.
- Strong communication skills with the ability to speak clearly to technicians, customers, and internal teams.
- Highly organized with excellent follow-through.
- Tech-comfortable and able to use scheduling software, workflow systems, or fleet management tools.
Nice to Have
- Ideally 2 to 4 years of experience in automotive service coordination, dispatching, repair shop operations, or similar.
- Familiarity with tools like HubSpot, ShopMonkey, Tekmetric, AutoLeap.
- Background supporting multi-state or multi-location service teams.
- Familiarity with parts workflows or maintenance planning.
- Ability to troubleshoot minor technical issues or documentation gaps.
Technical Stack
- HubSpot
- ShopMonkey
- Tekmetric
- AutoLeap
Team & Environment
Work directly with an operations team supporting fleet technicians across multiple states.
Benefits & Compensation
- Paid in USD twice monthly (15th and 30th).
- Up to 14 days Paid Time Off annually (starting Day 1).
- Observance of Holidays based on your location.
Work Mode
This is a 100% remote setup with flexibility to work where you perform best.
Hire Overseas is an equal opportunity employer.
