Responsibilities
- Own executive-level client relationships across Gigantic Playground’s most strategic accounts, and CourtAvenue network, serving as a trusted partner and advisor to senior client leadership
- Define and guide overall client strategy focused on innovation, long-term growth, and sustained partnership value
- Drive organic growth across key accounts by identifying expansion opportunities, shaping new initiatives, and converting strategy into revenue
- Partner closely with executive leadership, Operations, and Delivery teams to align client strategy with agency capabilities, capacity, and financial goals
- Build account leadership and client services teams, setting standards for excellence in client engagement, delivery collaboration, and relationship management
- Guide and approve Statements of Work (SOWs), renewals, and account expansions in partnership with operations and finance leadership
- Serve as senior escalation point for complex client issues, ensuring proactive resolution and long-term relationship strength
- Represent Gigantic Playground at the executive level with clients, partners, and industry stakeholders
- Mentor and develop senior client leaders, fostering a culture of accountability, optimism, and growth-oriented thinking
- Help shape agency positioning, go-to-market strategy, and thought leadership in collaboration with marketing and executive leadership
Requirements
- 12–15+ years of experience in client services, account leadership, or related roles within a creative technology, digital, or experiential agency
- Significant experience leading executive-level client relationships and large, multi-disciplinary accounts
- Demonstrated success driving organic growth and long-term partnerships across complex client organizations
- Experience working closely with senior leaders across strategy, creative, technology, and operations
- Bachelor’s degree in Business, Marketing, Communications, or a related field (or equivalent professional experience)
- Comfort operating in a fast-paced, high-growth agency environment with senior-level accountability
- Ability to travel as needed to support key clients and partnerships
Additional Information
- Ability to travel as needed to support key clients and partnerships
