Whizz is looking for a Virtual Customer Service Representative to support customers remotely through live video connections. The representative will guide both new and existing customers through bike selection, subscriptions, payments, and service support, ensuring a friendly and seamless experience.
What You'll Do
- Help customers choose the right bike, battery, accessories, and services
- Explain bike features, subscription plans, and pricing
- Assist customers with signing up, creating accounts, and completing payments
- Use sales techniques to convert potential customers into subscribers
- Support customers with subscription questions, payments, and account issues
- Help customers troubleshoot basic bike or service issues remotely
- Coordinate service requests and follow-ups with the operations team
- Address customer concerns and objections while maintaining a high level of satisfaction
- Provide clear, accurate, and friendly communication to customers
- Coordinate with internal teams via chat and messaging tools to resolve customer requests
- Build trust and long-term relationships with our rider community
What We're Looking For
- Fluency in English and Spanish
Work Mode
Remote position with global work flexibility.
Whizz is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
