Responsibilities
- Collaborate with the Shift Manager on duty to address immediate staff difficulties and ensure efficient operations
- Coordinate operations and activities within and between departments, working closely with other Floor Supervisors.
- Handle VIP player's special requests and ensure smooth procedures throughout the process, provide support and guidance to customers and Studio staff when needed.
- Responsible for opening and closing tables according to the rotation schedule and customer requests.
- Maintain regular communication with Studio Management, reporting issues, customer feedback, and suggestions for improvement, including daily KPI reporting.
- Conduct training and mentoring for new dealers to maintain professionalism and adherence to protocols within the "Private Blackjack" studio.
- Create and adjust daily shift rotations for staff.
- Ensure the VIP Game Presenters' Lounge area is always in good condition.
- Enforce safety, sanitation, and internal regulations to maintain a safe and secure gaming environment.
- Monitor operational quality and safety, addressing any irregularities promptly.
- Conduct regular inspections of studios, equipment, and decor.
- Observe and monitor dealer rotations, attitudes, and appearance before entering the studio.
- Assist the Shift Manager on duty in solving studio incidents and meeting operational targets.
Additional Information
- CV must be submitted in English.
- Flexibility to work varying shifts, including evenings, weekends, and holidays, as required by the operational needs of the casino.
