Wellhub is hiring a Senior Global UX Writer for our Consumer Digital Experience team. In this remote role based in New York, you will design and scale the structural language system behind our product, building the foundation that ensures our product speaks clearly, consistently, and intelligently across features, teams, and markets.
What You'll Do
- Architect and evolve our classification systems, defining how activities, plans, and benefits are grouped across the product.
- Design grouping logic that powers search results, activity lists, filters, app descriptions, and indexing systems.
- Establish and govern our terminology system, creating a single source of truth for business-critical terms.
- Design a taxonomy that works globally while adapting locally.
- Own the localization-ready content framework, ensuring English source copy is culturally neutral, structurally resilient, and optimized for translation workflows.
- Anticipate and solve interface adaptability challenges, partnering with Design and Engineering.
- Define scalable messaging architecture frameworks, including modular templates for push notifications, system messages, and transactional communication.
- Partner with Localization, Design, and Engineering to transform manual workflows into scalable, content-as-code systems.
- Document and standardize content patterns across teams, proactively reducing design debt and preventing inconsistencies.
- Connect content architecture initiatives to company OKRs to drive measurable improvements in discoverability, clarity, brand equity, and conversion impact.
- Use UX research, analytics, and benchmarking to inform taxonomy decisions, terminology governance, and messaging systems.
- Inspire and empower others by genuinely caring for your own wellbeing and your colleagues.
What We're Looking For
- 5+ years of experience in UX writing, content design, content strategy, information architecture, taxonomy design, localization, or related system-level content work.
- Proven experience building or maintaining classification systems, controlled vocabularies, glossaries, canonical term databases, or structured content models.
- Understand localization deeply, including translation workflows, string management, variable structures, and internationalization constraints.
- Collaborate effectively across Product, Engineering, Design, Marketing, and Localization.
- Skilled in producing content within design tools such as Figma.
- Thrive in a remote-first environment with asynchronous communication and strong ownership.
- In the Eastern Standard Time zone and can work remotely.
- Native English speaker required.
Nice to Have
- Experience with content management systems (e.g., Ditto, Frontitude, Supernova, headless CMS environments) is strongly preferred.
- Experience with localization/translation management systems (e.g., Phrase, Lokalise, etc.).
- Open to leveraging AI writing tools responsibly to support scalable content systems and workflow efficiency.
- Portuguese is a plus.
Technical Stack
- Figma
- Content management systems (e.g., Ditto, Frontitude, Supernova)
- Localization/translation management systems (e.g., Phrase, Lokalise)
Team & Environment
You will join the Consumer Digital Experience team.
Benefits & Compensation
- Free Gold-level Wellhub membership with access to onsite gyms, studios, digital fitness programs, and online wellness resources; can add up to three family members.
- Health, dental, and vision insurance; Access to telehealth, care concierge, and an Employee Assistance Program.
- 401(k) match, short-term and long-term disability, and life insurance.
- Flexible First company offering hybrid and remote options; one-time home office reimbursement and monthly work allowance.
- Flexible schedule defined with leaders.
- Minimum of 25 days PTO per year with an additional day for each year of tenure (up to 5) plus annual holidays.
- Up to 12 weeks 100% paid parental leave for all new parents; up to 18 weeks paid leave for parents giving birth.
- Access to world-class platforms, interactive sessions, personalized development roadmap, and internal opportunities.
- One-time reimbursement to set up home office equipment.
- In New York, California, Colorado, Massachusetts, and Washington, the annual base salary range for this role is $116,513 to $132,000. The base salary range for other locations may vary. + equity: Performance-based stock option program.
Work Mode
This is a remote position for candidates in New York.
Wellhub is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.
