Global Payments is looking for a UX Research Coordinator to join our Design Organization. In this role, you will shape the user experience by ensuring our stakeholders remain attuned to customer needs. You will build Customer Advisory Boards from the ground up, drive growth strategies for UX Research recruitment, and occasionally conduct qualitative research to help deliver exceptional user experiences across our products.
What You'll Do
- Organize, coordinate, and manage Customer Advisory Boards, ensuring effective communication and strong engagement.
- Drive the growth of CABs, including maintaining internal stakeholder communication loops with Product Managers, UX, Customer Support, and Sales.
- Schedule regular meetings and events to foster collaboration and gather valuable feedback.
- Liaise with Product Managers to notify CAB members of product updates via newsletters.
- Collect, analyze, and present insights from CABs to identify key themes and actionable recommendations.
- Work closely with Product Managers, UX Researchers, and UX Designers to translate CAB feedback into strategies that enhance customer satisfaction and drive growth.
- Maintain templates, opt-in forms, and documentation related to CABs, recruitment, and the research repository.
- Maintain, clean up, and grow research participant lists within a recruitment platform, and measure tool usage.
- Determine, document, and manage research recruitment best practices.
- Promote the value of UX Research through various tools and processes.
- Establish relationships with key stakeholders to gather research participants and share insights.
- Understand and translate business requirements and constraints into research initiatives.
- Collect and analyze user needs and behaviors via qualitative research like interviews, surveys, and usability testing.
- Share research findings and recommendations to diverse audiences through written documentation and oral presentations.
- Collaborate with designers and product managers to prioritize research findings in a fast-paced environment.
- Keep abreast of industry and user experience trends and best practices and promote research within the team.
What We're Looking For
- Bachelor's degree in Anthropology, Human Computer Interaction (HCI), Sociology, Psychology, Industrial Design, Interaction Design, or a related field, or equivalent practical experience.
- Minimum 2 years relevant work experience within user experience, research operations, product design research, experience design, or a related field.
- Experience with research design utilizing various methods, such as foundational research, contextual inquiries, journey maps, surveys, and usability studies.
- Ability to make decisions and adapt based on understanding of business goals, needs, and challenges.
- Excellent time management and project management skills: be able to handle multiple projects at one time, and prioritize needs and projects.
- Strong communication skills.
- Must be a collaborator and team player.
Nice to Have
- Degree (BA/MS) in a related field.
- Experience in Research Operations.
- Experience managing customer panels or user groups.
- Familiarity with UX Research tools like UserTesting, User Interviews, and Figjam.
- Experience in payments or technology industry.
- Preference for 2-3+ years of experience, but open to less experienced individuals who can demonstrate strong knowledge and skill set.
- Ability to travel 1-2 times per year, if necessary.
Technical Stack
- UserTesting
- User Interviews
- Figjam
Team & Environment
You will be part of the Design Organization.
Benefits & Compensation
- Medical, dental and vision care
- EAP programs
- Paid time off
- Recognition programs
- Retirement and investment options
- Charitable gift matching programs
- Worldwide days of service
Work Mode
This is a remote position open to candidates located in the United States.
Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law.
