CloudLinux is looking for a Unified Support Engineer to join our team, providing expert technical security support for our Imunify Focus product to a global customer base. You will leverage your Linux and security expertise to solve complex technical challenges and play a key role in maintaining customer trust and satisfaction.
What You'll Do
- Provide technical support to a worldwide customer base.
- Analyze and resolve technical issues using your Linux skills.
- Work closely with developers on troubleshooting, bug-fixing, and issue-tracking.
- Engage directly with customers to ensure product satisfaction.
- Contribute to product development using insights into customer issues and use cases.
- Create Knowledge Base articles based on your findings.
What We're Looking For
- Must be located in the EEST time zone.
- Proven experience in a security-focused support role, preferably in web application security.
- Experience with security utilities such as netstat, nmap, iptables.
- Experience with control panels and security solutions: cPanel, DirectAdmin, Plesk.
- Familiarity with popular CMS platforms like WordPress and Joomla.
- Ability to investigate and resolve security incidents, including identification and basic remediation of malicious code.
- Strong understanding of WAF, DDoS mitigation strategies, and malware detection.
- Strong written and verbal communication skills, with ability to communicate technical information to non-technical users.
- Availability to work in shift rotation: priority coverage 3pm–11pm Kyiv time.
- Flexibility to switch to 7am–3pm, 12pm–8pm, or occasionally 11pm–7am.
- Availability to work on weekends as part of a rotating schedule.
Nice to Have
- Experience working with other utilities and products from CloudLinux.
Technical Stack
- Linux
- Web Application Firewalls (WAF)
- cPanel, DirectAdmin, Plesk
- WordPress, Joomla
- netstat, nmap, iptables
Team & Environment
You will work closely with developers to troubleshoot, track, and resolve issues.
Benefits & Compensation
- A focus on professional development.
- Interesting and challenging projects.
- Flexible working hours.
- Paid one month vacation per year.
- Unlimited sick leave.
- Medical insurance reimbursement.
- Co-working and gym/sports reimbursement.
- Opportunity to receive a reward for the most innovative idea that the company can patent.
Work Mode
This is a fully remote position allowing you to work from anywhere.
CloudLinux is an equal opportunity employer.
