Radius Limited is looking for a Trainee Telematics & CCTV Installation Engineer to join our team as a hands-on hardware response technician. In this role, you will manage a weekly planned workload of field service tasks, directly liaising with customers at their sites to resolve hardware issues and maintain our systems.
What You'll Do
- Respond to daily hardware faults, de-installations, footage retrievals, firmware upgrades, SD card swaps, fleet check audits, and scheduled site visits.
- Visit customer sites, liaise with customers on arrival, and repair hardware faults including cameras, monitors, and cables.
- Serve as the primary resource for de-installations, removing kit from customer vehicles and returning it to the workshop.
- Complete all health and safety documentation and ensure the Job Sheet is fully completed and signed before leaving a repair.
- Perform allocated work on time, accurately, and with high-quality workmanship.
- Troubleshoot customer queries regarding perceived faulty equipment and suggest effective resolutions.
- Maintain the accuracy and security of your assigned van stock to ensure accountability.
- Work successfully with minimal daily supervision while adhering to all Company policies.
- Maintain proactive daily communication with customers and internal teams to ensure resolution, follow-up, and customer satisfaction.
- Focus on customer needs to build relationships and help establish Radius as the preferred supplier.
- Engage with other team members to stay aware of all outstanding issues with VUE customers.
What We're Looking For
- Ability to prioritize and keep to deadlines within a fast-paced environment.
- Good attention to detail, sound judgement, and logical decision-making.
- Practical hands-on experience.
- A confident, self-starting team player capable of operating in a dynamic environment.
- Strong problem-solving ability, a proactive approach, and a can-do attitude.
- A strong desire to effect continuous improvements to systems and processes.
- Good planning and organisational skills.
- Excellent communication and listening skills.
- A polite, confident, and friendly manner.
- The initiative to work independently.
- Flexibility and quick-thinking.
- A well-organised and diligent nature, even under pressure.
Benefits & Compensation
- Clear career progression plan.
- London living wage allowance of 3.5-7%.
- Paid Door to door.
- Yearly bonus scheme.
- Length of service scheme.
- Company events.
- Sick pay.
- Pension.
- Salary: £25k-£30k with progression increasing wages up to £42k per year.
Work Mode
This position is onsite, based from our location with extensive travel to customer sites as part of the weekly workload.
Radius is an equal opportunities employer committed to welcoming people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.
