Radius Limited is hiring a Trainee Telematics & CCTV Installation Engineer for a hands-on hardware response technician role. Your work will be planned into your diary week-by-week, involving direct customer interaction and technical problem-solving at various sites.
What You'll Do
- Respond to daily hardware faults, de-installations, footage retrievals, firmware upgrades, SD card upgrades, fleet check audits, and site weekly visits.
- Visit customer sites, liaise with contacts upon arrival, and repair hardware faults including cameras, monitors, and cables.
- Manage all footage retrieval requests, firmware upgrades, and SD card swaps.
- Act as the primary labor for de-installations, safely removing equipment from customer vehicles and returning it to the workshop.
- Complete required health and safety documentation prior to each repair.
- Ensure the 'Job Sheet' is fully completed and signed by an authorized person before leaving a site.
- Perform allocated work on time, accurately, and with high-quality workmanship.
- Troubleshoot customer queries regarding perceived faulty equipment and suggest effective resolutions.
- Maintain the accuracy of assigned van stock for full accountability and integrity.
- Keep all company equipment secure at all times.
- Successfully perform duties with minimal daily supervision.
- Adhere to all Company policies and guidelines.
- Maintain proactive daily communication with customers and internal teams to ensure resolution and follow-up.
- Focus on customer needs and satisfaction to help become the preferred supplier.
- Engage with team members to keep them informed of outstanding issues with customers.
What We're Looking For
- Ability to prioritize and meet deadlines within a fast-paced environment.
- Demonstrable attention to detail, good judgment, and logical decision-making.
- Practical, hands-on experience.
- A team player, confident and self-starting, with the ability to operate in a dynamic environment.
- Problem-solving ability, a proactive approach, and a 'can do' attitude.
- A strong desire to effect continuous improvements to systems and processes.
- Good planning and organizational skills.
- Excellent communication and listening skills.
- A polite, confident, and friendly manner.
- Initiative in taking action.
- Flexibility and quick-thinking.
- Well-organized and diligent, even under pressure.
Benefits & Compensation
- A clear career progression plan.
- London living wage allowance (3.5-7%).
- Paid door-to-door travel time.
- Yearly bonus scheme.
- Length of service scheme.
- Company events.
- Sick pay.
- Pension.
- Salary range: £25k-£30k, increasing up to £42k per year.
Work Mode
This is an onsite role requiring travel to customer locations as scheduled.
Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.
