Responsibilities
- Conduct initial analysis and troubleshooting of issues related to the OpenShift Container Platform and associated layered products to identify solutions
- Collect detailed data for reported bugs and perform analysis to determine root causes
- Suggest potential fixes or temporary solutions and assist customers through clear technical guidance
- Work with engineering, product, and support teams to assess and prioritize customer-reported issues
- Document resolved cases and contribute technical insights to the internal knowledge repository
- Provide technical support to international customers using phone, chat, or remote access methods
Work Arrangement
On-site
Other
- The apprenticeship is an in-office program lasting up to six months.
- Training covers practical use of OpenShift, Red Hat Enterprise Linux (RHEL), and middleware technologies such as JBoss EAP, Fuse, Messaging, Single Sign-On, and API Management.
- Participants will develop soft skills, debugging techniques, and problem-solving abilities.
- Apprentices will work alongside seasoned open-source engineers to address actual customer problems.
- Trainees will help improve products and engage in enterprise and upstream open-source community efforts.
