Cognizant is hiring a Tools Architect

The Tools Architect plays a pivotal role in shaping enterprise-grade solutions for observability, AIOps, and digital operations modernization. This position leads technical discovery and solution design, working closely with enterprise clients to assess their operational maturity, infrastructure landscape, and tooling ecosystem.

Key Responsibilities

• Conduct in-depth technical assessments to identify gaps and opportunities in monitoring, automation, ITSM/ITOM, and cloud operations.
• Design comprehensive solution blueprints covering full-stack observability, cloud-native telemetry, event correlation, and SRE-aligned workflows.
• Develop architectural models for federated monitoring, CMDB-driven topology mapping, and cross-platform data ingestion.
• Create integration strategies using APIs, event buses, and configuration repositories aligned with enterprise standards.
• Define interoperability frameworks across DevOps, CloudOps, SIAM, and digital experience monitoring environments.
• Lead technical responses during RFP/RFI cycles, including solution design, implementation roadmaps, KPIs, SLOs, and TCO/ROI analysis.
• Present and defend architectural proposals to CXOs, enterprise architects, and evaluation panels.
• Develop commercial models, licensing structures, and consumption-based pricing for observability and automation platforms.
• Design multi-provider governance models, SIAM operating frameworks, and orchestrated workflows across incident, change, and problem management.
• Assess operational maturity using CMDB health, process metrics, and tool utilization data.
• Architect transformation roadmaps for AIOps adoption, automation scaling, and reliability engineering.
• Incorporate GenAI capabilities into operational workflows, including intelligent alerting, auto-remediation, and AI-powered knowledge systems.
• Collaborate with engineering and product teams to validate solution feasibility and deployment models.
• Contribute to thought leadership through whitepapers, competitive analysis, and architectural best practices.
• Evaluate emerging technologies such as OpenTelemetry, platform engineering, and LLM-driven IT operations.

Qualifications and Skills

Candidates should bring 10–12 years of experience in IT infrastructure, cloud operations, or enterprise architecture. Proven success in presales and solution defense for large-scale enterprise engagements is essential. Strong conceptual knowledge of observability platforms—including Dynatrace, Datadog, Splunk, and New Relic—is required, along with architectural fluency in AIOps, ITSM/ITOM, and cloud-native telemetry.

Expertise in ServiceNow CMDB, discovery patterns, and event management flows is highly valued. Familiarity with OpenTelemetry, Kubernetes observability, and distributed tracing is expected. Candidates must hold ITIL 4 Foundation certification and demonstrate the ability to communicate complex architectures to technical and non-technical stakeholders alike.

ITIL Managing Professional or ITIL Expert designation is preferred. The ideal candidate combines analytical rigor with the ability to translate technical capabilities into measurable business outcomes.