Cognizant is hiring a Tools Architect, a presales solution architect role focused on designing complex, differentiated solutions for enterprise clients. You will bring deep expertise in Observability, AIOps, SRE-aligned operating models, ITSM/ITOM, Automation, and Hybrid Cloud ecosystems to articulate value and architect modern operational frameworks.
What You'll Do
- Lead advanced discovery sessions to evaluate client operational ecosystems, tooling landscapes, and cloud/infrastructure topology.
- Identify architectural gaps, modernization opportunities, and consolidation initiatives across monitoring, observability, ITSM/ITOM, and automation domains.
- Develop end-to-end reference architectures, solution blueprints, and conceptual models covering full-stack observability, AIOps, SRE workflows, and CMDB-driven topology.
- Architect integration strategies using APIs, webhooks, event buses, and data exchange frameworks aligned to enterprise standards.
- Design multi-platform interoperability models involving SIAM, IT operations, DevOps, CloudOps, and Digital Experience Monitoring.
- Own the technical solution narrative during RFP/RFI phases, including architectural recommendations, implementation roadmaps, and ROI/TCO models.
- Collaborate with bid, pursuit, and sales teams to craft differentiated solution strategies and value propositions.
- Build compelling executive-level presentations, solution playbooks, heatmaps, and value-realization frameworks.
- Lead architecture walkthroughs, technical validations, and solution defense presentations with CXO, enterprise architects, and evaluation committees.
- Define commercial configurations, licensing constructs, and consumption models across Observability, AIOps, ITSM, and automation platforms.
- Develop SIAM operating models, multi-provider governance structures, and process orchestration flows across Incident, Problem, Change, Event, and Request Management.
- Conduct maturity assessments leveraging operational metrics, CMDB integrity, process performance indicators, and tool utilization analytics.
- Recommend modular transformation roadmaps covering observability modernization, automation uplift, AIOps adoption, and SRE-aligned operational re‑design.
- Create transformation frameworks for reliability engineering, service availability governance, error budget policies, and proactive operational management.
- Architect GenAI-driven operational solutions, including intelligent observability, auto-summarization, AI-assisted troubleshooting, and knowledge augmentation models.
- Partner with engineering, product SMEs, and delivery teams to validate solution feasibility, transition models, and deployment architecture.
- Contribute to organizational knowledge through whitepapers, competitive analysis, architectural frameworks, and best-practice accelerators.
- Track and evaluate emerging technologies—OpenTelemetry, cloud-native observability, shift-left AIOps, platform engineering, LLM-driven IT ops, and hybrid cloud monitoring.
What We're Looking For
- 10–12 years of experience in IT Infrastructure, Cloud/Hybrid Operations, Enterprise Architecture, or Tools Architecture roles.
- Demonstrated expertise in presales, solution architecture, and solution defense for large enterprise deals.
- Strong command over modern Observability ecosystems including Dynatrace, Datadog, AppDynamics, OpsRamp, LogicMonitor, Splunk, New Relic, and similar platforms (conceptual, architectural—not hands-on).
- Deep understanding of AIOps capabilities—correlation engines, anomaly frameworks, noise reduction architectures, ML-based event management.
- Architectural knowledge of ITSM/ITOM platforms, especially ServiceNow CMDB architecture, Discovery patterns, Event Management flows, ITOM integration hub, and process orchestration.
- Broad understanding of cloud-native architectures, telemetry pipelines, distributed tracing, OpenTelemetry adoption patterns, and Kubernetes observability strategies.
- Excellent ability to articulate architectural decisions, trade-offs, value realization, and platform rationalization outcomes.
- ITIL 4 Foundation mandatory.
- Proven ability to engage with senior stakeholders—CIO, CTO, Enterprise Architects—and influence strategic decision-making.
- Strong analytical mindset, conceptual modeling skills, and ability to simplify complex technical concepts for diverse audiences.
Nice to Have
- ITIL Managing Professional / ITIL Expert preferred.
Technical Stack
- Dynatrace
- Datadog
- AppDynamics
- OpsRamp
- LogicMonitor
- Splunk
- New Relic
- ServiceNow
- OpenTelemetry
- Kubernetes
Work Mode
This role is local-country and open to candidates across PAN India.
Cognizant is an equal opportunity employer.
