Pearl Talent is seeking a Telemedicine Patient Care Coordinator to play a vital role in supporting patients using our client’s telehealth services. You’ll deliver empathetic customer service, actively listen to patient needs, and provide timely, effective solutions.
What You'll Do
- Guide patients on how to use the telemedicine platform effectively.
- Address patient concerns empathetically and offer personalized solutions.
- Resolve patient issues using creative problem-solving techniques.
- Escalate complex cases to appropriate teams as needed.
- Document patient feedback to identify areas for improvement.
- Work with cross-functional teams to enhance workflows and patient experience.
What We're Looking For
- Previous experience in patient support, preferably within healthcare or telemedicine.
- Excellent verbal and written communication skills, emphasizing empathy and active listening.
- Strong problem-solving and troubleshooting abilities.
- Proven professionalism in handling challenging situations.
- Exceptional organizational skills with the ability to multitask in a fast-paced environment.
Nice to Have
- Familiarity with medical terminology, appointment scheduling, and billing processes.
- Knowledge of data protection regulations, such as HIPAA.
- Proactive mindset and a passion for continuous learning and improvement.
Benefits & Compensation
- Fully remote—work from anywhere
- Ample paid time off
- HMO coverage after 3 months
- Direct mentorship from international industry experts
- Ongoing access to resources for professional growth
- Global networking opportunities
- Flexible hours that support a healthy work-life balance
Work Mode
This is a fully remote position for candidates located in the Philippines.
Pearl Talent focuses on placing you in roles where you can grow, make an impact, and build a long-term career.
