PrestaShop is looking for a Technicien.ne Helpdesk to join our Platform & IT team. In this role, you will provide essential internal support with a dual focus: directly assisting employees and actively improving our IT environment. You will work closely in a pair with another technician.
What You'll Do
- Provide daily technical support to employees, both on-site and remote.
- Diagnose, resolve, or escalate incidents related to workstations, network, and SaaS tools.
- Handle IT onboarding, including account creation, equipment provisioning, and checklist completion.
- Manage stock, orders, and tracking of equipment like Macs, PCs, and peripherals.
- Maintain inventory using ITAM and MDM tools.
- Manage access and permissions across systems like Active Directory, Google Workspace, and Office 365.
- Participate in building and documenting procedures for onboarding, security, and automation.
- Contribute to internal IT projects involving deployments, migrations, security, and industrialization.
What We're Looking For
- Ability to become operational quickly and comfort in a multi-OS environment (MacOS, Windows, Linux).
- Mastery of IT management tools, including Active Directory, Google Workspace, and Office 365.
- Rigorous, organized, and autonomous work style, with a genuine enjoyment for teamwork in a pair.
- Excellent written and oral communication skills.
Nice to Have
- Experience with MDM tools such as Intune, Jamf, or Mosyle.
- Knowledge of ITSM tools like GLPI, Freshservice, or Jira.
- A sensitivity to user experience and documentation quality.
Technical Stack
- Operating Systems: MacOS, Windows, Linux
- Management & Collaboration: Active Directory, Google Workspace, Office 365
Team & Environment
You will work in a pair within the Platform & IT team. During the hiring process, you will meet with the VP of Engineering and your potential future manager.
Benefits & Compensation
- Compensation range: 32 000€ - 42 000€ brut annuel.
- Partial telework possible and a remote work allowance.
- Commuting assistance, meal vouchers, holiday bonus, and CSE subsidies.
- Paid leave, RTT (Reduction of Working Time), and Christmas gift vouchers.
- Offered volunteer days.
- Training during working hours, online training, mentoring, and training on sexism and sexual harassment.
- Health insurance covered at 60%.
- 100% salary maintained from the first day of sick leave after one year of seniority.
Work Mode
This is a hybrid role based in Paris.
PrestaShop is an equal opportunity employer.
