NICE Ltd. is looking for a Technical Writer to lead documentation initiatives across multiple product lines within NICE Actimize R&D. This advanced individual contributor role offers strategic influence, requiring you to guide a small group of writers, drive content planning, and collaborate cross-functionally in an ambitious, high-standard environment.
What You'll Do
- Own end-to-end documentation for complex enterprise software products.
- Partner with SMEs, developers, and product managers to deliver high-quality, user-focused content.
- Create and maintain structured content: user guides, developer/API docs, and contextual help.
- Simplify complex concepts for diverse audiences including customers, support, and developers.
- Create and integrate visual aids and videos to enhance comprehension.
- Align deliverables with Agile sprints and release timelines.
- Provide editorial and mentoring support to other writers and content contributors.
- Champion best practices in technical communication and drive process efficiencies within the team.
What We're Looking For
- 2-4 years of experience as a technical writer in an enterprise software development environment.
- Deep experience in Agile environments and topic-based authoring.
- Strong grasp of APIs and developer-centric documentation.
- Ability to learn complex technology and tools.
- Experience creating clear and structured guides for different audiences, including developers (API documentation).
- Experience with Madcap Flare, Git, and Atlassian tools (JIRA and Confluence).
- Experience creating videos for technical documentation.
- Passionate about quality, great communication skills, and excellent teamwork capabilities.
- Excellent problem-solving and decision-making skills.
Nice to Have
- Experience with Mimic or Camtasia for video creation.
Technical Stack
- Madcap Flare, Git, JIRA, Confluence, Mimic, Camtasia
Team & Environment
You will lead a small group of writers as an individual contributor within the Actimize R&D department, reporting to the Tech Manager, Technical Writing, Actimize. You'll join a fast-paced, collaborative, and creative environment.
Benefits & Compensation
- Work in a fast-paced, collaborative, and creative environment.
- Endless internal career opportunities across multiple roles, disciplines, domains, and locations.
Work Mode
This role operates on a hybrid work model and is based in Pune, India.
NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
