Responsibilities
- Handle and resolve technical inquiries from service and sales teams as well as end customers for technically sophisticated products
- Provide remote customer training for evident instruments and application software to end customer
- Collaborate with product units, including application specialists and software/hardware development teams
- Support the repair center with complex technical issues
- Participate in regular internal and external training and development programs
- Document and report customer-reported errors
- ETQ (Excellence Through Quality) with problem-resolution tools
Requirements
- Strong analytical skills and quick comprehension
- Good English communication skills
- Structured, independent, and results-oriented working style
- Strong problem-solving abilities and a collaborative mindset
- Proficiency in common office software (e.g., Microsoft Office)
Nice to Have
- German would be a plus
- Experience in telephone-based technical support would be a plus
- Prior experience in the field of microscopy would be a plus
Benefits
- Working from home up to 50% of the time
- Multisport card
- Supplementary pension contribution
- Meal voucher flat rate
- Extra week of vacation
- Public transport allowance
- Massages
- Fitness centre in the office
- Above-standard healthcare (ComfortCare)
- Corporate canteen
- Sodexo Flexi
- Language courses
- Sick days (4 days/year)
Work Arrangement
Hybrid
Additional Information
- German would be a plus
- Experience in telephone-based technical support would be a plus
- Prior experience in the field of microscopy would be a plus
