Rockefeller Philanthropy Advisors is hiring a Technical Support Specialist Level 1 for a full-time contract position. This remote role is an entry point for professionals eager to build a career in technical support, cloud operations, and SaaS coordination. You will gain hands-on experience with a leading enterprise platform while supporting teams to ensure smooth software deployments and customer communication.
What You'll Do
- Coordinate cloud software updates, system maintenance, and patch deployments
- Communicate clearly with customers regarding maintenance schedules and product improvements
- Track and manage project timelines using tools like JIRA
- Support internal teams in aligning deliverables and schedules across departments
- Assist in process documentation and internal coordination tasks
- Participate in structured training to gain product and technical expertise
- Collaborate with project managers on customer-related planning and execution
What We're Looking For
- Strong written and verbal communication skills
- Highly organized and able to manage multiple priorities with attention to detail
- Demonstrated interest in cloud technologies, SaaS, or enterprise platforms
- Self-motivated and comfortable working independently in a remote environment
- Located in the U.S. or Canada, preferably in the Eastern Time Zone
- Eagerness to learn and grow within a fast-paced, technology-driven environment
Nice to Have
- Prior exposure to tools like JIRA is a plus, but not required
Technical Stack
- JIRA
Team & Environment
You will work across support and operations teams and collaborate with project managers.
Benefits & Compensation
- Compensation: $60,000 – $80,000 USD annually
- Remote position with flexible scheduling (East Coast preferred)
- Comprehensive onboarding and product training
- Real-world experience in SaaS operations and enterprise support
- Clear career path into full-time roles in Technical Support, Consulting, and Customer Success
- Opportunity to collaborate with international teams across multiple time zones
- Long-term growth potential within a leading enterprise software environment
Work Mode
This is a fully remote position. Candidates must be located in the USA or Canada.
Rockefeller Philanthropy Advisors is an equal opportunity employer.
