NinjaOne is hiring a Technical Support Specialist - Italian to join our multinational, industry-leading product Support Team. You will be instrumental in delivering transformative customer experiences by taking ownership of issues and using available resources to ensure high-quality service. This role operates under the guidance of Support Leadership, prioritizing customer inquiries via calls and email.
What You'll Do
- Work a set schedule during Monday to Friday office hours.
- Take initiative and provide prompt, accurate follow-up to tickets and support calls.
- Flourish under limited supervision.
- Collaborate with Engineering, Customer Success, QA, and Product Management to resolve critical product issues, develop solutions to minimize cycle time, and contribute to future improvements.
- Create and deliver product or technology training to internal and external partner teams.
- Share knowledge of issues and resolutions, including creating new knowledge base articles.
- Handle other duties as needed.
What We're Looking For
- Fluent in Italian and English.
- Excellent oral and verbal communication skills.
- A Bachelor's degree in Computer Science or equivalent work experience.
- At least 2 years of prior customer service or support experience.
- Proficient in Windows (registry, services, etc.).
- Able to exercise good judgment of priority based on customer impact.
- Adaptable to new technologies and processes.
- Strong interpersonal skills to work in a team-oriented environment.
- Understanding of any virtualization platform and basic networking.
- You enjoy the technical support environment.
- You enjoy taking ownership and seeing your efforts make a difference.
Nice to Have
- Fluency in Mac troubleshooting.
- Experience with Linux troubleshooting.
- Working knowledge of MacOS and a general understanding of Linux distributions.
- Previous experience with Zendesk.
- Previous experience with RMM software.
- A good sense of humor.
- German, French, Dutch, or Spanish language skills.
Technical Stack
- Windows
- MacOS
- Linux
- Zendesk
Team & Environment
You will work alongside our multinational industry-leading product Support Team under the guidance of Support Leadership.
Work Mode
This is a hybrid position based in Berlin, Germany.
NinjaOne is an equal opportunity employer.
