NinjaOne is hiring a Technical Support Specialist - Italian to join our multinational, industry-leading product Support Team. You will be instrumental in delivering transformative customer experiences by taking ownership of issues and using available resources to ensure high-quality service. This role operates under the guidance of Support Leadership, prioritizing customer inquiries via calls and email.

What You'll Do

Work a set schedule during Monday to Friday office hours.
Take initiative and provide prompt, accurate follow-up to tickets and support calls.
Flourish under limited supervision.
Collaborate with Engineering, Customer Success, QA, and Product Management to resolve critical product issues, develop solutions to minimize cycle time, and contribute to future improvements.
Create and deliver product or technology training to internal and external partner teams.
Share knowledge of issues and resolutions, including creating new knowledge base articles.
Handle other duties as needed.

What We're Looking For

Fluent in Italian and English.
Excellent oral and verbal communication skills.
A Bachelor's degree in Computer Science or equivalent work experience.
At least 2 years of prior customer service or support experience.
Proficient in Windows (registry, services, etc.).
Able to exercise good judgment of priority based on customer impact.
Adaptable to new technologies and processes.
Strong interpersonal skills to work in a team-oriented environment.
Understanding of any virtualization platform and basic networking.
You enjoy the technical support environment.
You enjoy taking ownership and seeing your efforts make a difference.

Nice to Have

Fluency in Mac troubleshooting.
Experience with Linux troubleshooting.
Working knowledge of MacOS and a general understanding of Linux distributions.
Previous experience with Zendesk.
Previous experience with RMM software.
A good sense of humor.
German, French, Dutch, or Spanish language skills.