About the Role
The individual in this position will assist internal and external customers with troubleshooting and technical guidance for aerial lift machinery, using diagnostic tools and documentation to resolve issues efficiently.
Responsibilities
- Respond to technical inquiries from customers and service personnel
- Diagnose equipment performance issues using schematics and software tools
- Document service cases and resolution steps in the support system
- Collaborate with engineering teams to escalate complex technical problems
- Provide guidance on repair procedures and parts identification
- Maintain up-to-date knowledge of product specifications and updates
- Assist in the development of technical documentation and service bulletins
- Support warranty claim evaluations with accurate technical details
- Participate in training sessions to enhance product and process expertise
- Track and report recurring equipment issues for quality improvement
- Use diagnostic software to interpret error codes and system data
- Communicate effectively with non-technical users to gather issue details
- Follow structured troubleshooting protocols for consistent results
- Assist in validating fixes through remote system checks
- Maintain confidentiality of customer and technical data
- Work cross-functionally with parts, service, and manufacturing teams
- Support product launch activities with technical readiness input
- Monitor equipment performance trends using analytics tools
- Escalate design-related issues to engineering for root cause analysis
- Ensure compliance with safety and regulatory standards in all recommendations
Nice to Have
- Certification in hydraulics or electrical systems
- Prior experience in technical support or field service
- Training in aerial lift operation or maintenance
- Familiarity with OEM service networks
- Experience using remote diagnostic platforms
Compensation
Competitive salary and benefits package offered
Work Arrangement
On-site position with potential for limited remote support
Team
Part of the global technical support team focused on equipment diagnostics and customer assistance
What We Offer
- Comprehensive benefits including health, dental, and vision insurance
- Retirement savings plan with company match
- Paid time off and holiday schedule
- Opportunities for professional development and training
- Employee assistance and wellness programs
Equal Opportunity Employer
- We value diversity and are committed to providing an inclusive workplace
- All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status
Not available for this position
