JLG, an Oshkosh company is hiring a Technical Support Specialist Associate - Aerial Lift Equipment

About JLG, an Oshkosh Corporation Enterprise Founded in 1969 by John L. Grove, our organization emerged to address escalating safety challenges within the construction sector. We have consistently dedicated ourselves to comprehending industry obstacles and delivering innovative solutions for access equipment. Our global partnership focuses on providing superior equipment, comprehensive training, and reliable support across the access industry. Our product range—encompassing mobile elevated work platforms, telehandlers, utility vehicles, and accessories—maintains a worldwide presence. The accomplished and technically proficient Technical Support Specialist will deliver advanced equipment solutions driving client efficiency and productivity internationally. The optimal candidate demonstrates exceptional technical diagnostic capabilities, superior communication expertise, and genuine commitment to delivering premium customer support. This position requires sophisticated technical issue resolution, comprehensive product assistance, knowledge management, and collaborative cross-departmental engagement to guarantee customer satisfaction and operational effectiveness. YOUR IMPACT These responsibilities are not exhaustive, and additional assignments may arise: - Offer comprehensive technical guidance for incoming equipment-related inquiries - Analyze and resolve intricate equipment challenges with precision and timeliness - Record all customer interactions and technical complications within CRM systems - Provide specialized support for specific model families - Execute detailed diagnostics addressing mechanical, electrical, hydraulic, pneumatic, and software complexities - Leverage technical documentation for accurate solution development - Escalate unresolved scenarios to internal teams and leadership - Ensure complete customer issue resolution through proactive follow-up - Utilize current knowledge resources for problem-solving - Disseminate knowledge article information - Communicate potential documentation inaccuracies - Identify opportunities for emerging documentation requirements - Maintain current understanding of product developments and industry trends - Engage in continuous professional training - Collaborate closely with customer support teams - Generate product improvement recommendations - Respond professionally to customer communications via multiple channels MINIMUM QUALIFICATIONS High School Diploma or equivalent, with minimum one year relevant experience or comparable educational-experiential combination demonstrating role proficiency. STANDOUT QUALIFICATIONS - Advanced technical troubleshooting skills - Superior verbal and written communication capabilities - CRM and technical support tool proficiency - Ability to articulate complex technical concepts clearly - Exceptional organizational capabilities - Data analysis and knowledge management expertise WORKING CONDITIONS Typical role characteristics include: - Predominantly sedentary responsibilities involving extended computer and telephone interactions - Visual and auditory capabilities for digital and meeting environments - Occasional office movement requirements - Accommodation provisions for individuals with disabilities Pay Range: $50,400.00 - $77,200.00 Compensation determined by role complexity, candidate qualifications, and internal equity considerations. Our organization emphasizes a people-centric culture supporting professional development. Oshkosh Corporation maintains commitment to merit-based, non-discriminatory employment practices. We welcome qualified candidates regardless of personal characteristics, ensuring equal opportunity across all recruitment processes. Reasonable accommodations available. Contact [email protected] for assistance. Certain positions may require U.S. Person status per international regulatory standards.