Broadsign Careers is hiring a Technical Support Specialist for a role that is predominantly data-centric, sitting at the heart of millions of daily transactions. You will scrutinize constant flows of information to solve complex problems, manipulating data at scale and applying coding and computer science fundamentals to improve infrastructure and drive business efficiency.
What You'll Do
- Respond to and resolve escalated technical questions from internal and external clients.
- Deliver an outstanding customer service experience.
- Track and document issues in the case management system.
- Conceive, develop, and maintain internal tools and services for use by the Programmatic Technical Operations team and other teams.
- Maintain and evolve Operations back-end infrastructure.
- Analyze complex technical problems, utilizing queries and scripts to extract information from large datasets across multiple systems.
- Share knowledge by creating internal and external documentation and delivering training to colleagues and teams.
What We're Looking For
- A college diploma or university degree in an IT-related field (equivalent experience considered).
- Excellent written and spoken English.
- 2+ years in a Senior/Second-level Support, DataOps, SRE, SysAdmin, or Technical Business Analyst role.
- Impeccable customer service skills demonstrated through closing cases with a solution or further education.
- Strong problem-solving skills and ability to think 'outside the box.'
- Strong proficiency in SQL (complex queries) and REST APIs.
- Solid understanding of Linux and database concepts.
- Deep understanding of data structures and algorithms.
- Ability to work remotely in a secluded setting while collaborating virtually.
Nice to Have
- Proficiency in other languages.
- Ability to code.
- Experience with cloud solutions and familiarity with HTML/JavaScript.
- Experience in Programmatic Advertising.
Technical Stack
- SQL
- REST APIs
- Linux
- HTML
- JavaScript
Benefits & Compensation
- €500 annual Wellness fund for mental/physical health and office-related expenses.
- Competitive vacation package plus 5 floater days.
- Training & development opportunities with a yearly budget and 3 paid training days.
- Unlimited online mental health support through BetterHelp for you and your family.
- Fully remote work options.
- Parental leave salary supplement.
Work Mode
This is a fully remote position open to candidates based in Europe.
We value the varied social identities that make up our community and recognize talent comes in different forms. We encourage applications that reflect different backgrounds and experiences. Our promise is to be an inclusive employer and partner, open to learning, with thoughtful strategies and practices that amplify the different voices of our industry.
