Inbox Business Technologies is looking for a Technical Support Officer - OSS to provide technical assistance and support to clients. You will be responsible for ensuring the prompt resolution of technical issues within the OSS environment.
What You'll Do
- Serve as the first point of contact for all IT-related incidents and service requests within the OSS environment.
- Monitor and manage tickets through the incident management system (e.g., ServiceNow, Remedy, etc.).
- Perform real-time monitoring of OSS tools and applications to identify and address system issues proactively.
- Escalate unresolved issues to Level-2/Level-3 teams as per defined SLA and escalation matrix.
- Maintain accurate and up-to-date documentation of incidents, troubleshooting steps, and resolutions.
- Coordinate with NOC, Field Operations, Network, and Application Support teams for issue resolution.
- Conduct routine preventative maintenance to ensure optimal performance and longevity of hardware.
Technical Stack
- OSS tools and applications
- Incident management system (e.g., ServiceNow, Remedy)
Inbox Business Technologies is an equal opportunity employer.
