Role Overview
We’re seeking a skilled Technical Support Engineer to serve as a key technical resource for our transportation data management platform. In this role, you’ll take ownership of diagnosing and resolving customer-reported issues, guiding triage efforts, and ensuring timely responses aligned with service level objectives.
Key Responsibilities
- Lead the investigation and resolution of technical issues, ensuring proper documentation in support systems
- Collaborate with clients to understand operational goals and translate them into system configurations
- Advise on solution design based on client requirements and platform capabilities
- Work closely with engineering and product teams to prioritize fixes and improvements
- Coordinate with third-party vendors and internal developers to resolve integration or performance challenges
- Verify bug fixes and support pre-deployment validation processes
- Maintain accurate records of known issues, solutions, and troubleshooting procedures
- Contribute to the development and delivery of training materials for both internal and external users
- Support onboarding of new agency clients, including environment setup and configuration testing
- Stay current with advancements in transportation data systems and share insights across teams
- Represent the company at training events and industry demonstrations
Work Environment
This is an onsite role based in Ann Arbor, Michigan. The position involves occasional travel to client sites and industry events. You’ll work within a small, collaborative team where initiative and accountability are expected and valued.
What We Offer
We provide competitive compensation and benefits in a supportive, open environment designed for professionals passionate about transportation technology. You’ll have the chance to work closely with product and engineering teams, contribute to meaningful improvements, and directly influence client success.
