TransLution Software is hiring a Technical Support Engineer - North America to provide ongoing technical support and enhancement services for our manufacturing automation solutions. This role combines technical problem-solving with client relationship management, serving as the primary technical contact for clients after initial implementation.
What You'll Do
- Provide ongoing technical support to clients for TransLution solutions post-implementation.
- Troubleshoot system issues, perform fault-finding, and resolve technical problems.
- Monitor system performance and proactively address potential issues.
- Maintain and update existing configured solutions based on client needs.
- Implement minor modifications and enhancements to existing configured solutions.
- Develop SQL queries, reports, and database modifications for client-specific requirements.
- Extend functionality of existing solutions within established parameters.
- Test and validate changes before deployment to client environments.
- Provide remote technical backup during go-live activities.
- Assist Senior Implementation Consultants with technical aspects of project delivery.
- Support User Acceptance Testing (UAT) and technical validation processes.
- Provide on-site support when complex technical issues require hands-on resolution.
- Serve as primary technical point of contact for assigned clients post-implementation.
- Manage client expectations regarding technical capabilities and timelines.
- Document client requests and coordinate with internal teams as needed.
- Provide technical training and guidance to client users.
What We're Looking For
- Bachelor's degree in Computer Science, Information Systems, Engineering, or related technical field (or equivalent experience).
- 3-5 years of experience in technical support, software development, or ERP systems.
- Advanced Microsoft SQL skills including complex queries, stored procedures, and database troubleshooting.
- Solid understanding of ERP systems and manufacturing processes (work orders, inventory, production workflows).
- Experience with SQL Server-based ERP systems (e.g., Microsoft Dynamics 365/Business Central, SYSPRO, Sage, Epicor, Acumatica).
- Strong analytical and problem-solving abilities with attention to detail.
- Excellent communication skills with ability to explain technical concepts to non-technical users.
- Customer service orientation with experience managing client relationships.
- Ability to work independently and manage multiple client requests simultaneously.
- Willingness to travel occasionally (10-20%) for on-site support.
Nice to Have
- Manufacturing or industrial background with shop floor experience.
- Experience with system integrations and API connections.
- Previous technical support or customer success role experience.
- Familiarity with manufacturing automation, MES systems, or warehouse management solutions.
- Database administration or development experience.
- Technical certifications related to SQL Server or ERP systems.
Technical Stack
- Microsoft SQL
- SQL Server
- ERP systems
Benefits & Compensation
- Attractive salary with performance-based rewards.
- Extensive benefits package.
- Paid Time Off (Vacation, Sick Leave & Holidays).
- Opportunities for professional growth.
- Contribute directly to client success.
Work Mode
This is a hybrid position based in North America.
TransLution Software is an equal opportunity employer.
