Deputy is looking for a Technical Support Engineer III to join our Customer Team. In this role, you will focus on delivering high-level technical support, solving complex issues, and ensuring a great customer experience.

What You'll Do

Provide advanced technical support, troubleshooting, and problem resolution for Deputy's platform.
Act as an escalation point for complex technical issues from lower-tier support.
Analyze product and system logs to diagnose and resolve customer-reported problems.
Document solutions and contribute to the internal knowledge base for team use.
Collaborate with Engineering and Product teams to investigate and resolve bugs or system issues.

What We're Looking For

Proven experience in a technical support engineer or similar role, handling complex software issues.
Strong analytical and problem-solving skills with a methodical approach to troubleshooting.
Excellent written and verbal communication skills, with the ability to explain technical concepts clearly.
Ability to work independently, manage a queue of issues, and prioritize effectively.
Customer-focused mindset with a commitment to providing exceptional support.