Responsibilities
- Performing on-site and remote technical support at dealerships, certified repair facilities, and technical hubs to minimize vehicle downtime and resolve service backlogs efficiently
- Identifying and resolving advanced electrical, electronic, multiplexing, and drivability malfunctions
- Analyzing isolated vehicle faults as well as widespread fleet-level problems, and establishing immediate containment and long-term corrective measures
- Utilizing original equipment manufacturer diagnostic tools such as wiTECH POD and DiagBOX VCI for guided troubleshooting, ECU reprogramming, software updates, and system configuration
- Reviewing wiring schematics, service documentation, and technical service bulletins to determine root causes and appropriate repair strategies
- Creating detailed technical reports, incident documentation, and action roadmaps for engineering, quality assurance, and after-sales departments
- Overseeing technical support cases through the full assistance lifecycle, meeting defined KPIs, service level agreements, and quality benchmarks
- Providing real-time coaching and guidance to field technicians, including hands-on training and technical knowledge sharing
- Documenting recurring faults and resolution insights into centralized knowledge systems to support product and process improvements
- Maintaining safe, cost-effective work practices while overseeing tools, diagnostic equipment, logistics, and accurate case documentation
Work Arrangement
Remote (Country)
